4 because they're at a 5 for affordability. Quality is a 2 -3 but they try. This is the place I recommend in KC for folks that have limited resources. – Derrick Crockett
They sold me a wax container that was empty, so I bought a plastic container for $20 and didn’t notice until I got home because I didn’t think to check… it came out of the display case and they all were full so I’m not sure what happened there. check your bag I guess. Incredibly disappointed. Added photos, sideways picture of before I opened it when I noticed. Label pic and pic of it opened and clearly empty and never had anything in it. Edit to reply; I can’t just bring it back, I live out of state, I would love a refund though. Since it’s an empty freaking container, but I don’t see that happening. Thanks so much. – Ashley Hunter
I came in last week during the day to grab some things for my grandpa, the product and staff were amazing!! I did not like the security as much in there, he seemed to just be sitting on his phone and I heard him make a rude comment on another customer under his breath I didn’t think it was very professional, and then he proceeds to go and mock the homeless guy outside… poor quality security man, unfortunate. – Reagan Siebert
Definitely my favorite place to visit. Did have an issue with a vape once. And they did the unthinkable. What nobody else in the city does. They replaced it and took care of the customer. Which happened to be me at that time. The tenders are fun to be around and make the atmosphere enjoyable. They have many products and affordable options. They give you a break on pricing if you possess the card. They have a rewards program in place. What else could you possibly want? Just stop in and see. – James Chestnut
Ugh, that customer service was by far the worst! That fluffy lady with the forearm tattoo was super rude, unhelpful, and had a short fuse. She didn't want to explain anything about the products when I had questions, and she definitely wasn't helpful at all. She didn't even ask if I'd been there before, which other places do when you're new. I'm never going back after that awful experience. I don't get why people have such bad attitudes first thing in the morning – I didn't tell her to come to work! Honestly, I shouldn't have spent my money there, but I definitely won't again, especially after that terrible first interaction with her. A 1 star is – A R
