Best experience at High Profile. Key was very helpful and informative. Thank you.. We will be back soon! We love the perks.. spend over $200 and receive a gas card if you live in TN or ARK. – Keiona Lacy
Very friendly and knowledgeable staff, made it easy, was not very crowded. They also have a drive thru, so you really don't have to get out of your car, if you know what you want before hand. $'s are a little higher than in AR, but when your in a pinch, it works just fine. Quality was decent, didn't grab a whole lot, but what I did purchase was good product. – Chad Brewer
I am so impressed with the way your set up, can see & smell product. Your staff is beyond fantastic, helpful & friendly. Great product, awesome prices & choices!! I got Kerry again as my budtender!! I was soo happy, he's my favorite! 😊 I always have big list he is very patient with me! I never feel rushed. He knows his stuff! Thanks Kerry🙂ps front person has great hints too! – Lisa Marie Wadlington
CJ was an awesome bud tender.. It was my first visit.. He was very patient and informative and I left with some great choices. – Kandice Price
I’ve tried to give this location multiple chances, but after tonight I feel like I need to share my experience. One of my biggest concerns is the lack of product knowledge from employees. When I ask questions about concentrates or other cannabis products, I rarely get clear or confident answers. As a customer spending a significant amount of money, I expect staff to be educated about what they’re selling. Out side of asking sativa or Indica they know nothing (I was told a concentrate was 5% THC with confidence) The bigger issue has been the out-of-state $20 gas card promotion. Almost every time I visit, they are “out” of gas cards. In the past, I was told that if they were out, a note could be placed on my account and corporate would credit me. My male friend called previously and was told credits would be added (was supposed to be $40), and that notes were in the system. It would have been more but we weren’t getting them to add the notes because we didn’t know Neither of us initially received the credits. When my friend followed up and referenced the notes in the computer and mentioned corporate he eventually received his credit. That shows the notes matter. Tonight, I went back again. They were out of gas cards again. I asked about my missing credit and politely requested they put a note on my account like before. The employee (who was kind and up beat) asked the manager, and the manager responded, “No, we will not be doing that anymore,” in a rude and dismissive tone. There was no explanation and no attempt to resolve the issue. To be clear, I spend roughly $2,000–$3,000 a month at this store. I’m a loyal, consistent customer. I don’t expect special treatment, but I do expect promotions to be honored consistently and concerns to be handled professionally. It feels inconsistent and unfair that credits are honored when notes are entered for some customer but I’m told they won’t even document my situation. If the policy has changed (Ik it didn’t ) that should be clearly communicated not delivered with attitude. I don’t mind occasional mistakes. I mind patterns and poor customer service. I truly hope management and corporate review this location and improve communication, consistency, and professionalism. – Katie Stickorates
