Codes Dispensary Lake St. Louis

Went in as a medical patient to buy patches. Gave my medical id at the door, and ticked the box at the kiosk. Then I find out the deal you’re advertising online and in store for your holiday promo the supply ran out. I asked if I spend the money is there anything you can do to still honor it another way and they said no. Some people go to places purely based off economics so big yikes there. Then I go to check out for my 2 ten packs of patches and my order was missing a pack…. I also asked about their concentrate policy because the mint screwed me over before and they told me just to trust their staff. I finish my transaction check my receipt and I was billed for rec…. I notice this and ask the guy and he told me he will reimburse me in store credit. I told him I dont shop here really so that doesnt help and he offered no further solutions. Called up later to ask to talk to a manager, come to find out he was the manager. He told me he will take off the sales tax for me this next coming purchase but I really dont want to go back. Talk about a joke of an experience. This is where the limited licenses are going. I understand mistakes but thats overall just poor company morals and structure. These places need to be called out. All I wanted was a refund of my tax difference to card or cash and yall couldnt even do that. – Cross Gaast

Richie and Luther have excellent customer service skills. I greatly appreciate both for listening and caring about their patients/customers. Had a slight issue the visit before and Richie and Luther made sure I was taken care of. Thanks again! – Robert Zurweller

(My name is actually Erin) I rate this place a 10/5. I come here regularly and the staff are genuinely the best. If it’s your first time or if you’re a regular they all treat you so friendly. They will all gladly help you look for products that fit your preference/price range and it is not hard to get rewards and gain points that will give you discounts aswell :) high quality products. Love coming here – Lilly Del rose

They have a silly system where you had to put in orders right in front of the cashier. After a long day 14 hour shift I did not want to deal with screen nonsense. The man with glasses took care of it for me. Props to him for handling it so well and without attitude. – Kyle Perkins

My recommendation is, find somewhere else to go. Codes Lake St Louis is the least friendly, least customer-oriented dispensary I've legit ever seen or experienced. Check out Missouri WIld Alchemy, Root 66, Terrabis, NatureMed… pick anywhere else to buy. To Codes: I'm sorry, is everyone supposed to just somehow KNOW how your stupid system works? Is there a reason you can't talk to an employee or ask questions before you are required to put in your order on a screen? Is the dirty annoyed look from your employees something you train on in the handbook? I walked out without ordering. If I have to do it all on my own anyway, I'll do it in my car, alone, instead of being scowled at by the employees. – Sophie