Codes Dispensary Lake St. Louis

I always have a great experience when I visit CODES Lake St. Louis! I want to give a special shoutout to Madison — she is always so kind, welcoming, and helpful. Her positive energy and beautiful smile really make each visit a joy. I also want to thank Levi — he went out of his way to make sure my medical card was printed and ready, and followed up to be sure everything was taken care of. The whole team at this location is wonderful — Julie at check-in was so friendly, Richie was a pleasure to chat with, and Erin made sure my card was delivered quickly. I also appreciated River’s help when I called the store later with a question. Thank you all for making this such a positive and welcoming place to shop — I’ll definitely be back! – Lisa Steffan

LOVE this store so much. Great attitudes, everybody sincerely cares for your health and well being, as well as offering you the correct product for what you’re needs are. Proud to call this my local store. Big shout out to Tre for going above and beyond for me today. Awesome crew today. Will always come back. – Jonathan Pfitzinger

As others have noted. I too cannot stand the kiosk situation. If you want to use them, great. If not, going to the counter and ordering should still be an option. I spend ~$300 per week in this place and I've been using the drive through which is great. But today i wanted to just pop in and grab a couple items . I was asked to go order via the kiosk. I decline and left. I will not be back. Ridiculous to have employees behind the counter that are presumably there to serve customers, not serving customer but rather telling them to serve themselves. Umm, no, I'll take business elsewhere and that's exactly what I did. The people have always been good. It's these kinds of poor management decisions aimed at cost reduction that drive customers away. I'm sure you're making plenty of money so you could care less but I'll take my business to a business that actually provides service for their customer and doesn't treat them like staff. Also, based on the comments section, many cuatomers do not like havng to order via a Kiosk. You're clearly not listening to your customers. – Dean Smith

This review would be 5 stars and it should be. I’ve been coming here since they opened originally as “The Source” and I loved it, great and very helpful staff. Always had good staff. But ever since the name change and the new owners took over they’ve just been running this place into the ground! First they had one of the best veterans discounts at 22% for the 22 a day that commit suicide. Then the new owners came in and said “we’re losing too much money cut the deals and cut the discount”. I looked past that because I still liked coming in there and I hoped they’d cut the stupidity at that. But now we can’t even talk the freaking cashiers… they installed these kiosks and strictly want you to go through that. So now when you walk in instead of just telling the cashier what you want you have to go to the kiosk find what you want (if you already know what you want) pick it out, provide your info, then come up when the cashier gets it on his end then you can buy it and leave. What is the freaking point in that? The only time you don’t have to use the kiosk is if you already put in an online order and at that point why would I freaking walk in? If I’m doing an online order I’m just going to go through the drive way anyways. So why force your customers to use kiosks? How long is it going to be before those inevitably break down? It’s so stupid and counterproductive. When I asked staff what was up they said it came from corporate and they wanted to streamline getting customers in and out. Which makes sense but don’t force your customers to do it because some need help, some are old and can’t work a smart phone, some have questions or want recommendations. This was done out of greed and stupidity again. I have dispensaries closer to me but I came here because the experience was always good. Not anymore though. Not as long as these greedy idiotic owners are at the wheel. I will not be coming back in the future until you guys at least at the bare minimum stop forcing us to use your kiosks. I’ll happily go somewhere else until the owners learn to back off. I’ll be passing all of this on to my friends and family that are also customers so they can start going to the dispensaries closer to them as well. This is ridiculous and it’s stupid that I have to even write a review with this being the issue but it’s ridiculous that the owners keep doing stuff like this. Come work in the stores for a month and see how it is. Get rid of the kiosk policy for freaking crying out loud. – JOSEPH WILLIAMS

Erik was super quick and attentive, thanks for the goods! Finn is always a treasure! Great place to spend your money! – Kristen Kelly