Ivy Hall Dispensary - Waukegan

I had such an amazing experience thanks Smokey! From the moment I walked in, he was incredibly welcoming and knowledgeable. He took the time to really listen to what I was looking for, explained everything clearly without making me feel rushed, and gave recommendations that were actually spot on. His customer service was genuinely above and beyond — professional, friendly, and personable all at once. You can tell he truly cares about his customers and takes pride in what he does. It’s rare to come across someone who makes the entire experience feel this comfortable and enjoyable. I’ll definitely be coming back! Highly recommend asking for Smokey if you want exceptional service! – Valory Miller

I had an absolutely fantastic experience at this dispensary from start to finish. The atmosphere was welcoming, clean, and well-organized, which immediately put me at ease. Roosevelt was incredibly knowledgeable and took the time to answer all of my questions without making me feel rushed or overwhelmed. What really stood out was how personalized the service felt. He listened carefully to what I was looking for and made thoughtful recommendations that were spot-on. It’s clear he genuinely cares about helping customers find the right products for their needs. The selection was impressive, with a wide variety of high-quality options to choose from. Everything was clearly labeled, and the pricing felt fair for the quality provided. Overall, this was one of the best dispensary experiences I’ve had. Friendly staff, great products, and a positive vibe all around—I’ll definitely be coming back and recommending it to others! – Dennis St.Clair

Our budtender John was really great! He saw us waiting in line and made sure to let us know he'd be around to help us check out. He also gave me solid advice on a new vape battery because mine is starting to die. I have to go back in and get it once mine goes. He was super nice and funny too! He made us feel like valued customers. That doesn't always happen at dispensaries, so it was a breath of fresh air. – Alicia B

I'm from out of state and don't know a lot about the products, a friend suggested I visit. John recognized my dilemma and immediately started explaining everything about products, procedures, etc. He was so friendly and outgoing that it was like we had known each other forever. I felt relaxed about asking all my newbie questions, and I look forward to my next opportunity to see John for another purchase. Although I'm sure the other staff is very good, John is my favorite. – Michael O'Connell

Amazing service from Rocellie! She was friendly, patient, and really knew her stuff. She made me feel welcomed and helped me pick out the perfect products. It’s not always easy walking into a new place, but she made it a great experience. I’ll definitely be back! – Lucy L