Nature's Herbs and Wellness

I went in one time and I'm absolutely not coming back. Around Christmas I bought an exquisite extracts dab kit, came with 4 2g's of resin and a terp pen for around $90. The pen quite working within 2 days, I took it apart and completely cleaned out the clogged wax, which was a lot somehow, let it dry and put it back together. It worked for 1 hit and now doesn't work at all. I called to ask if I can return it or exchange it for something else, the rude lady on the phone told me they only sometimes take returns if it's within 48 hours, and since it's been "so long" there's nothing they will do about it. I understand and would be fine if it was a cheap $10 battery, but terp pens alone are around $60 from what I've seen so now I have to take the big loss because they don't wanna do anything about it. I've heard such horrible things about the owners of high planes and nature's, how they're a bit racist and only care about their family, they make sure the employees know they're very easily replaceable. So I should have expected this and think the deal was too good to be true. Very much horrible customer service and no kind of empathy or care about their customers. -20/10, never have had this problem at any other dispensary. – Rae Mohr

honestly, I loved this place was a loyal customer for a few years. I got a faulty cart so the next day I bought a new battery to try it with and it still didn’t work so I gave them a call and asked if I would be able to exchange it or get a refund and they told me that would be fine as long as I had a receipt and I could bring it in the next day. at this point it had only been 24 hours but since she said to bring it in the next day, that is what I did. Then I go the next day to exchange it and they asked if it was in 24 hours that I had bought it and I told them no it wasn’t and that she had told me to bring it the next day so he went and asked his manager and the manager wouldn’t exchange it or anything. The fact that they were the reason i brought it in today and then told me I couldn’t exchange it after I waited 30 minutes in line to exchange it even though she said I could is why I will probably never be going back. I loved the prices here and the people are always super cool, informative, and nice but after this i’m probably gonna be shopping around elsewhere – Skylar Hutton

I like the smoke. But the issues had to deal with tonight was just inconvenient. Your employee tried to be cool to make me happy but unfortunately the door greeter ran his mouth and made it worse. Don't do pre order if not going to have it ready when we arrive because of some excuse of what others do. Constant lets consequence good people because of bad. Not a good motto. – Tim Moore

The business itself, along with the cleanliness, is great. However, the problem my wife and I seem to be having is the valid form of identification. We've recently moved to Colorado upon my retirement from the military and we'd shopped here before using either my wife's federal tribal identification or my military identification. However, we were turned away from entering today because they'd claimed that Colorado specifically doesn't accept those forms of identification. This is not true… the Code of Colorado Regulations regarding Marijuana Enforcement Division (1 CCR 212-3; B; 3 and 5). I understand that these may not be the traditional forms of identification, but they are valid forms and should be accepted. The manager had expressed that it was a Colorado specific regulation that required a state ID, which was NOT the case and was simple enough to look up (luckily, I'd just received that today, so I was able to complete my purchase). Although, now with having a valid state identification available, I shouldn't run into any further issues regarding these made-up rules. I just hope that future patrons will not go through this, and that the staff will become better informed on what constitutes a valid form of identification. – Ryan Smith

Employees sell the wrong products and will hide it just for a sale. Went in tonight, asked for something specific figuring I paid for what I asked to get. The employee intentionally put the stickers over the label which I thought was weird. Got home and removed the stickers to find out they sold me incorrect product and I wasted almost $50. I’ve been coming here for years and some of their new employees seem to be untrained and unprofessional. There’s multiple shops in Greeley that will be honest if they don’t have something, highly recommend going anywhere else. – Jordan White