Just got asked to leave this place. The front man or receptionist did not direct me or tell when to enter the area where you buy the product. I immediately got yelled at by the girl behind the counter to “Get to the back. Leave now.” I said what are you talking about? The front man or receptionist never approached this situation or accepted the harm they caused, or to accept the blame and he allowed me to be blamed. I went to be seated quietly and waited my turn. I walked into the narrow entrance into the area where you buy the product. My cane bumped the black file cabinet thing and the front man or receptionist then started yelling at me that was violent and hit the black file cabinet on purpose. My cane is PLASTIC and I asked “How do you know I did anything on purpose?” He stated “I felt that you did.” I asked to see the manager and then they asked me to leave. Very unprofessional. I am not used to a cane, my legs are swollen due to a kidney procedure last week. My legs do not work right. I have ADHD, brain trauma, and Autism Level 2. I have issues with moving in space due to the complex ADHD (Proprioceptive Dysfunction). Directing the clients is what that front man was supposed to do. I have gone to this place maybe 3 times, in the span of 3 years and as long as I have had a medical card, so needed to be directed. Of course I went to the dispensary down the street called Ultra Health Dispensary located next to Supercuts off of Southern toward 528. I have gone to Ultra about 6 times per year for 3 years. Never in my life. Then a regular started yelling at me. Worse than the post office down the street. I will show corporate Purelife my diagnosis, I will receive an apology. I could call them idiots, but I am not that way at n life because I know people do the best they can. And, oh yeh the guy in the red jeep cut me off as I turned into the parking lot to buy much needed cancer strength resin because I have to not as recreation. Tomorrow I post a pic of my kidney procedure. They were not doing their job. We will all be fine, but come on. – Suzanne Bishop
Me and my mother have been treated absolutely terrible at this location and I will no longer return to this location. I have tried reporting the behavior at this store but seems it only made things worse. I grew up going here since 2018 but since I started coming here again the boys who work here are disturbingly rude. The blonde kid with the glasses and the guy with greasy black hair and a hat are both so blatantly negative it shocks me it’s not been addressed yet. I have never received such treatment from a dispensary. It started with one visit we were anxious cuz the vibes were usually off but we asked to see 6 diff strains (you guys have SO MANY it’s okay to see what they look like!) and we got our eyes rolled at us. I wish I could make that up? It stumped me so hard I let management know. My mom cried in the car. She’s a quiet sweet woman and has ptsd so to see her cry was my last straw, guys. I decided to return recently and was only treated so poorly. I wasn’t looked in the eyes once , the kid with black hair didn’t bother to fill out my mom’s rewards number. HE DIDNT EVEN REGISTER HER. I got registered at Taylor Ranch yesterday they are amazing and were so apologetic and hooked my mom up and said any strain she wants to see? She got it! That’s how it should be, happy customer service not trying to shove you out. I get you’re a busy location but it’s so rushed and in a rude way. I asked for strain names and was told “indica sativa?” Which I said all please. But they kept repeating “indica or sativa”. I want both I replied. They don’t have 14g popcorn on the menu so I have no way of knowing what strains. I asked for a specific strain too them minutes later with struggle I’m told they DO have it, just to be gaslight and said I never said that. lol I felt like getting teeth pulled out going to this location. Even with gas prices I’m going to drive to Taylor and Menaul instead . Management, please listen to people like me and Suzanne and many other reviews I see with older women getting mistreated. Disgusting and not okay. – K Cat
Im disappointed in the decline in customer service at this location. This was my go-to place for what I need. New humans there have been so uptight and just bad vibes as you first enter. I expressed my opinion and concerns to the older male bud tender but his coworker (young male w/black hair) chimed in and told me that I should probably go to another store then. I will just do that. As a veteran, I will take my money where it will be appreciated with better customer service and happy vibes. 2/5/26 – Carisa
My experience at the store was great! Emily was great! Having a little trouble with the survey I was sent because it made no reference to the store that I visited. I thought it was spam and I almost threw it away and realized that Emily had indeed been worth the good rating. As for the administration of the store sending a blind survey? Not so much. – Jonathan Soard
Marissa is such a doll! Super friendly, knowledgeable & efficient. I was in & out in a few minutes & her energy just made my day brighter! Dear Managers, take care of this one!! – ElijahThaProfit !
