Bloom Germantown Dispensary

I’ve been coming here for over a year. At first, everything was great; short wait times and affordable pricing. But over the last 3 to 5 months, the customer service has really gone downhill. A lot of the associates don’t seem properly trained, and you’ll often get different answers depending on who you talk to. The inconsistency is frustrating, and unfortunately, some of the staff (especially during the day shift) come off as rude. There’s an older gentleman who has checked me out a few times and he’s consistently short, almost rude in his tone. On my recent visit, the check-in process was a mess. I was told to stand in one line, but watched multiple people who came after me get called ahead, even though they didn’t have online orders. After being skipped multiple times, I asked for clarification and was met with a loud and disrespectful response from the older gentleman. Another associate kindly helped me, but the older one continued speaking over me and even made comments about me to another guest, which was extremely uncomfortable and unprofessional. As much as I like the pricing and options here, I think I’ll be going to ZenLeaf from now on. They’re consistent, polite, and always communicate clearly from the moment you walk in. – C S

I loveeeee Bloom. It’s definitely one of the better dispensaries I’ve been to. Fabio had the most outstanding customer service! He’s always friendly, helpful, and makes sure I’m aware of the best deals. His PATIENCE, positive attitude and attentiveness make every visit a great experience! I honestly want to keep coming back just because of him! – Marcella F

I wanted to leave a review for Larry!! He was beyond helpful and so patient with me and my indecisiveness. I appreciated his friendly service so much and he deserves the five stars! – Lily Zweig

Billy was amazing!!!! He helped me find the right products!!! He is super caring and friendly!!! Thank you, Billy!!! I would give you 10 stars if I could!! 🥰 Also, Bloom’s products are excellent!!! Both the flower products and the edibles!!! I have a friend who consistently buys from them to help him relax and sleep better!!! Bloom is the place to go!! I’m more than happy to go all the way to Germantown from DC because I know I’ll get excellent quality and service. Thanks, Bloom!! And thanks, Billy!!!! ❤️ – Patricia Cook

I'm from out of state and my niece brought me to Bloom for the first time! Larry was our person who helped us! He was knowledgeable, provided recommendations on what to purchase and he had a great sense of humor! Thanks Larry! Go see him y'all, you won't be disappointed – Shermaine Blake