The Apothecarium Dispensary of Maplewood

Great service from Aran Stopped by today to pick up a vape and Aaron was incredibly helpful. He took the time to explain the different options and helped me find exactly what I was looking for. Really knowledgeable about the products and made the whole experience smooth and welcoming. Will definitely be back! – Mike Kylis

To Whom It May Concern, I am writing to formally lodge a complaint regarding an unacceptable experience I had at The Apothecarium in Maplewood on April 9th, 2025. As a longtime customer and an Air Force veteran, I have always expected and appreciated respectful service, and I have never encountered an incident like this at any business before. On that date, I placed an online order and proceeded to the store to pick it up. After completing the pickup, I received an email stating that my order had been canceled. Concerned about how this would impact my loyalty points, I called the store immediately to have the issue corrected. The receptionist was unable to assist, so I asked to speak with a manager. A manager named Kayden took the call, but instead of helping to resolve the issue, he was dismissive and unhelpful. When I asked for his name and to speak with someone else, Kayden refused to provide his name and abruptly hung up on me. At that point, I was just down the street, so I returned to the store to try and resolve the issue in person. Upon arrival, I again asked to speak to a manager — and to my dismay, it was Kayden who met me at the door. Instead of addressing my concerns, Kayden immediately began yelling and screaming at me to leave the store. His behavior escalated to the point where he approached me in an aggressive and confrontational manner, as if he intended to start a physical altercation. Other employees had to physically intervene to hold him back. This all occurred in plain view of other customers at the store entrance, leaving me shocked, embarrassed, and deeply disrespected. This level of aggression and hostility from a manager is completely unacceptable. No customer should be subjected to such treatment, particularly not in a public setting and especially not from someone in a leadership role. I hope The Apothecarium takes this matter seriously and ensures that no customer — veteran or otherwise — is ever treated this way again. I would appreciate a prompt response regarding what actions will be taken to address this incident. Sincerely, Air Force Vet – Big Air Force Vet

He wasn't wearing green so I gave him a pinch. Great service. Need more people with his sense of humor – Ashley Williams

You need to honor your internet prices the next day if you left the prices up way there after the actual brick and mortar store closed. That’s how internet stores work. You still want to sell stuff at night right? Ok. Well, It was your offer and i took it. The contract was to fill it at the agreed upon price when the store opens the next business day. Which you did. You filled it at agreed sale price and notified me to come in and fulfill my end of the contract. Only when i got there i was loudly and aggressively told that was yesterday’s price and i now had to pay the full non-sale price when you know i only came in to pick up what your internet store sold me at your price! That is shady guys. You need to then honor that price if i can get there next day since you actually filled the order the next day. You should have cancelled it rather than filled it. But you filled it and told me (by text and email!) to come in and get it and only readjusted the price back upward after i got to the actual store: the effect of which is pure Bait and Switch. Also, the budtenders need to stop being cagey at the customers who are looking for discounted stuff. They often are super secretive about the stuff that is on sale. Obviously what’s not sold to the public by expiry they will get access to buy eventually and they are often obviously hiding the really good deals for themselves. – Chip Sviokla

Management needs to tell their staff to leave their bs at home! Absolutely disgusting service today, This isn't the first time either! There's plenty of other dispensaries out there to choose from where the staff actually want your return business and don't treat the customers like we are an inconvenience to their day.. – Cary Smith