Simply Pure Trenton - Cannabis Dispensary in Ewing, NJ

They have an amazing selection and staff. K.P. and George was very with picking out the exact strain I was looking for. They were very knowledgeable about the products which I really liked. I'm definitely coming back. – tyree derry

I’ve always experienced friendly, welcoming customer service at simply pure…. With that being said, my last time in, I had placed my order online the night before & when I picked up the price jumped from the time I placed my order. My order was placed after hours when there was a sale, order confirmed (2 x $15.50). I was instructed to pay (2x $26) at my scheduled evening pick up, that the sale was the night before. I questioned this, the manager explained the sale was the day before & the price was changed in the system before my order was packed, causing the price increase. I explained to the manager this was deceptive & I wouldn’t have bought this product if it weren’t for the sale. They understood my end & honored the advertised price when my order was placed— thank you, this was the right thing to do & how I would expect any business to make good. I’m only mentioning this experience because I see others have had the same/ similar pricing issues & I do believe in honesty & transparency.. Again, I’ve always had a super pleasant experience shopping at simply pure. The way this interaction was handled included. Even with the pricing issue, I had a pleasant experience. Great, personable & professional staff. Just check your receipts & take a screenshot when placing an online order – elizabeth sidler

Disappointed in my experience recently here. I’ve been here multiple times before with no issues. Today, I submitted a mobile order with total coming to $80 due to the stores discounts. I got to the store and the price was almost double what was stated. Despite management being helpful initially and reducing cost to reflect the advertised discounts, the total still came to $104. I had to call back when I got home and ask about the extra $20 off $100 but they would not honor this despite the manager in store telling me multiple times they will honor whatever is on the website. I know this may have been a system error but please follow through with honoring what is listed and quoted on the website, as you state. For the amount of money I’ve spent at this place over time…. I definitely will not be back. – Gabby

So I have to give at least 2 stars for the customer service on Friday when they helped me find products. The employees were very nice to me and i thank them for that. What went sour was the meet and greet that happened with the Lox a few hours later. Talent was over 2 hours late and I acknowledge that it happens. However usually the time agreement should be at least honored or at the very least make sure everyone has an interaction because people paid money in order to meet the lox. There was disorganization, chaos and a lot of people who were left disappointed. I was willing to maybe give them another chance to make things right by providing my feedback in a respectful response without any derogatory comments (because there were others who said much worse online) only to not get a response but to get blocked on social media. That honestly has soured any interest in returning. – Kay Dee

Today was my first time there, from the early hours of them being open was great! Initially when I pulled up I was the only car in the parking lot, not even five minutes later there was five people in line behind me. Now if your anything like myself, I don’t have much patience, I want to express my wants and needs and be taken care of and get what I want like a vip 😂 sure enough the man at the front was pleasant especially so early in the morning. kp was knowledgeable and recommended some flower choices, let me say I’m not much of a Karen who reviews and rates places, but I will be a returning customer. I say this to say have you ever went in autozone and asked a question then got some bs answer or they didn’t know the answer? And you leave aggravated because like why do you even work here ? Haven’t been into a business in a long time where the employees actually know what they’re talking about. Today wasn’t the case. First timer and will be returning . Thank you for a positive experience! Black owned, clean, friendly employees & very knowledgeable. Entering the business it smelt great not like bud but whatever air freshener they got smells amazing and the music was a vibe too. To the owner keep doing your thang lol ! – Jessica Lenegan