PUFF Cannabis Company - Utica Dispensary

I had an amazing experience at Puff thanks to Darlene! She was incredibly friendly, knowledgeable, and patient while helping me find exactly what I was looking for. She took the time to answer all of my questions, made great recommendations, and made me feel comfortable throughout the entire visit. Her positive attitude and excellent customer service truly stood out. If you’re visiting Puff, I highly recommend asking for Darlene—you won’t be disappointed. Thank you for making my experience such a great one! – Makayla Fox

Anita is absolutely wonderful at the front desk! Every time I walk into Puff, she greets me with a smile and always makes my day better. She’s honestly one of the main reasons I enjoy coming here because she makes me feel welcomed and treated me like family. Puff has an amazing atomosphe, and Anita play a huge part in that. Other people who work there are amazing as well! To Anita my favorite person, thank you for always being so kind and welcoming! You guys rockkkkkk!!! – Brandon Locke

For the most part, I found going to the PUFF Utica store an easy and enjoyable process, from being greeted by a pleasant receptionist at the door, to going to the next available salesperson, to being informed about the available products, and the overall purchase experience. Pretty much what I have expected since the first time I went there. But I have to comment about my last visit and purchase, regarding how I paid. When I was ready to pay, I asked the salesperson who helped me if I could pay by tapping my phone on the terminal (I know how that question may sound to some, but I still ask anyways), and was told that yes, I could. When I did, the next screen that popped up asked if it was a debit or credit card, and the salesperson said I should use credit (the card I was using is a debit card, but whatever…). The purchase was being processed while I noticed a slight difference in what I thought was the total price and what I saw that I was paying. I didn't think about too much at that moment, figuring I'd look at the receipt later to see what the difference was. When I did check the receipt, I noticed an unexpected charge included into the bill, called a "LeisurePay Fee (Credit)" of $5.16. While I realise that 5 bucks as a fee is probably trivial to most people, what pisses me off about it is this: If by using a credit method of payment also includes a fee, then I should have been told about that before finalizing the payment, and then I could have maybe paid differently, and not feel like I was hustled into paying credit to incur that fee. The result of this is that I blame myself for not being a bit more aware of what was occurring at the time, and that now I won't go to PUFF Utica again. Thanks for the overall experience. – Daniel Mirza

I had such a great experience thanks to the receptionist Anita at this dispensary. From the moment I walked in, she was so welcoming, professional, and genuinely kind. Anita made the check-in process quick and easy, answered all my questions with patience, and helped create a comfortable, friendly atmosphere. It’s rare to meet someone who is both highly efficient and so personable. Anita’s positive attitude and exceptional customer service made a huge difference in my visit. Anita is truly the best receptionist ever and a big reason I’ll continue coming back. Thank you for making every visit such a pleasant experience! – Mimi

I had the absolute pleasure of being greeted by Anita at the front desk, and she made my experience completely seamless! From the moment I walked in, her warm smile and polite attitude instantly put me at ease. She was incredibly helpful with my questions and handled everything so efficiently. Outstanding customer service! – Shelby Simich