Xclusive Cannabis Dispensary

Lela helped me out and she was super chill and really helpful. She took the time to answer my questions and gave me some really good recommendations without making me feel rushed. Made the whole experience comfortable and easy, definitely will be coming back :) – Jazzy J

I’ve been a loyal customer since 2023, and after this experience, I will not be returning. I purchased a $35 battery that turned out to be incompatible with the cartridges I regularly buy—cartridges sold by this same shop. The size difference is only a few millimeters, but it makes the battery completely unusable. Both locations acknowledged the issue. Both managers still refused a refund because it’s “not defective.” If a product cannot be used with the items you sell alongside it, then it is functionally useless. Calling it “not defective” doesn’t change that—it just shifts responsibility away from the business and onto the customer. What makes this worse is that this isn’t just a casual purchase for me. Like many disabled customers, I rely on these products as part of managing my health. It takes real time, effort, and energy for me to come into the store. Losing $35 on something I physically cannot use is not a minor inconvenience—it’s an accessibility issue. I’ve also made a point to be a fair customer over the years. In three years, I’ve asked for one cartridge refund because my battery couldn't detect it was there, true essence of being defective. Meanwhile, I’ve heard as others return cartridges regularly without issue. The one time I genuinely needed support, I was denied. A clog or a leak, I have found, is user error and yet that gets taken care of, but when the battery is the issue, the same customer care does not exist. That inconsistency matters. I’ve also personally experienced long wait times while staff were smoking, including one instance where I waited at the window for 15 minutes. That doesn’t reflect a business that values its customers’ time or presence. Looking back, it’s hard not to feel like this situation could have been avoided entirely with basic communication. The battery I purchased was clearly not a standard fit—and no one mentioned it. It’s frustrating to lose money on something unusable. It’s more frustrating to be met with zero accountability when it happens. And it’s disappointing to realize that loyalty means very little when it actually matters. Because of this, I’ll be taking my business elsewhere. For customers reading this: I strongly encourage you to report any concerns about product quality or packaging to the Colorado Marijuana Enforcement Division and, if applicable, the Colorado Attorney General's Office. After reading multiple reviews describing potential product tampering or inconsistencies between what’s advertised online and what is received in-store, this appears to be a pattern worth documenting. Consumer protection standards and ADA accessibility considerations still apply, especially for those who rely on these products medically. If issues are not being addressed at the store level, reporting them through the appropriate channels helps ensure accountability and protects the broader community. – Amanda Kingsley

Recently, I have visited the Xclusive store on Smith Road, not the one on Aurora Road. The owner recommended that the Aurora location had improved. He suggested that I try it if I am in the area. There have been significant staff and management changes, he mentioned. I contacted the Aurora location, and they informed me that they had glitter bombs in their popcorn. I was pleasantly surprised. Upon arrival, I discovered that the popcorn was more than half shake. I usually receive a discount for shake-y popcorn. However, the bud tender informed me that the popcorn still contained bud, so it was priced at regular price. I was disappointed, but I still enjoy the glitter bomb strain. Unfortunately, I will not visit this location again because the popcorn is more than half shake. I appreciate customers better, and I hope that the staff will take this into consideration. – Thomas Paine

So normally when you pay with card they give you the atm fee back well this skinny old black lady charged me 2x the atm fee ! So the cart was 15 therefore I should pay 18 and they give me 3 back well nah this lady didnt give me my 3 back and still charge 3 extra dollars for the atm fee …. shes definitely doing something suspicious and I have all the proofs on my bank plus het attitude was so entitled??? Like bro u got the best job just go smoke and chill Ive been coming here since they first open ! So yeah a few years and this has never happened – Daniela Duarte

Been going to xclusive for years with no problem, today my husband and I walk in 3 people behind the counter 2 on their phone, not one person looks up, I say hi can you please tell me what deals you have on flower, one girl still doesn’t look up. Says rudely same deals we have every day, my husband says we didn’t ask you that, she starts going off, talking about we don’t have to shop here today, we get into it with everyone except one girl who remained professional the whole time. Very rude will not be going back. – LaQuasha Franklin