Xclusive Cannabis Dispensary

My experience with with an employee named Leila was hands-down. The best customer service I have ever received from a business. She has always treated me with respect and professionalism no matter what kind of day I’m having I come in she helps me and I always leave in a better mood than when I came. She’s very knowledgeable about the product there and a great addition to you guys team there great job and my business will definitely be repeated time and time again there also would recommend friends and family to shop for their needs there over the experience that I’ve had with layla – Robert Espinoza

Lela helped me out and she was super chill and really helpful. She took the time to answer my questions and gave me some really good recommendations without making me feel rushed. Made the whole experience comfortable and easy, definitely will be coming back :) – Jazzy J

I’ve been a loyal customer since 2023, and after this experience, I will not be returning. I purchased a $35 battery that turned out to be incompatible with the cartridges I regularly buy—cartridges sold by this same shop. The size difference is only a few millimeters, but it makes the battery completely unusable. Both locations acknowledged the issue. Both managers still refused a refund because it’s “not defective.” If a product cannot be used with the items you sell alongside it, then it is functionally useless. Calling it “not defective” doesn’t change that—it just shifts responsibility away from the business and onto the customer. What makes this worse is that this isn’t just a casual purchase for me. Like many disabled customers, I rely on these products as part of managing my health. It takes real time, effort, and energy for me to come into the store. Losing $35 on something I physically cannot use is not a minor inconvenience—it’s an accessibility issue. I’ve also made a point to be a fair customer over the years. In three years, I’ve asked for one cartridge refund because my battery couldn't detect it was there, true essence of being defective. Meanwhile, I’ve heard as others return cartridges regularly without issue. The one time I genuinely needed support, I was denied. A clog or a leak, I have found, is user error and yet that gets taken care of, but when the battery is the issue, the same customer care does not exist. That inconsistency matters. I’ve also personally experienced long wait times while staff were smoking, including one instance where I waited at the window for 15 minutes. That doesn’t reflect a business that values its customers’ time or presence. Looking back, it’s hard not to feel like this situation could have been avoided entirely with basic communication. The battery I purchased was clearly not a standard fit—and no one mentioned it. It’s frustrating to lose money on something unusable. It’s more frustrating to be met with zero accountability when it happens. And it’s disappointing to realize that loyalty means very little when it actually matters. Because of this, I’ll be taking my business elsewhere. For customers reading this: I strongly encourage you to report any concerns about product quality or packaging to the Colorado Marijuana Enforcement Division and, if applicable, the Colorado Attorney General's Office. After reading multiple reviews describing potential product tampering or inconsistencies between what’s advertised online and what is received in-store, this appears to be a pattern worth documenting. Consumer protection standards and ADA accessibility considerations still apply, especially for those who rely on these products medically. If issues are not being addressed at the store level, reporting them through the appropriate channels helps ensure accountability and protects the broader community. – Amanda Kingsley

Recently, I have visited the Xclusive store on Smith Road, not the one on Aurora Road. The owner recommended that the Aurora location had improved. He suggested that I try it if I am in the area. There have been significant staff and management changes, he mentioned. I contacted the Aurora location, and they informed me that they had glitter bombs in their popcorn. I was pleasantly surprised. Upon arrival, I discovered that the popcorn was more than half shake. I usually receive a discount for shake-y popcorn. However, the bud tender informed me that the popcorn still contained bud, so it was priced at regular price. I was disappointed, but I still enjoy the glitter bomb strain. Unfortunately, I will not visit this location again because the popcorn is more than half shake. I appreciate customers better, and I hope that the staff will take this into consideration. – Thomas Paine

This location is actually the worst one. The budtender that helped me today had an awful attitude (skinny black lady with a septum piercing) not once did she even smile. Horrible customer service skills on top of being out of every product I went in for. If I could give a -5 star review I would. If you want a good xclusive go to the other two locations, they are ALWAYS friendly and ALWAYS have the products you’re looking for. – Tiffany Spickerman