I have came here for a few years quality is going down bad, no employees to let us in behind the glass, and line formed and I can hear employees chatting no big deal I knocked to let them know they have patrons, told the guy that I would have been patient but a line is forming out here( jokingly) , (rudely)he says you gotta wait there is a line inside. Buzzes me in and I am the ONE SINGLE CUSTOMER inside. Why lie? Also they do not stand behind their products. Multiple times have I gotten products such as the photo. Customer service still has not responded in over 9 days. Go to other surrounding dispensaries if you value your time and money. Used to love it here really a shame. Have been coming since it was green house. No more. Can't even get customer service to respond after a week? Do better guys. I know you can because I've seen it. Honestly too skeptical to even attempt to return i know I'll get burned on my product AGAIN… and with NO support again.. Edit… customer service NEVER responded they do NOT care that they essentially stole my money. By giving a fraction of what was advertised on package . Making no attempt reach a solution. Ridiculous, if you want to take the chance at getting almost no product and them ghosting you when you contact them great , otherwise every other dispensary in the area is far better. This place has no customer service, wait times are the same as covid . And honestly all the products are extremely dry like they have been sitting for months or yeah they do sit for months. The date is on the packages. Even the items they just add to the menu can be several months old. But that isn't an issue at nearby competition. Place has gone down since the change of greenhouse. – Kyle Darland
As soon as I walked into Curaleaf, I was greeted by a kind and welcoming lady (I didn’t catch her name, but she was amazing!). She was extremely helpful and made me feel comfortable right away. I usually shop at a different dispensary, but the atmosphere here was noticeably more friendly and inviting. After placing my order, I waited for my turn, and Eric greeted me at the counter with a big smile and a warm “Welcome to Curaleaf.” It was my first visit, and to my surprise, he let me know I could get 50% off one of my items—which absolutely made my day! I’ll definitely be returning and plan to shop exclusively at Curaleaf from now on. Thank you for such a great experience! 👏🌿 – Courtney Boll
Super helpful, very friendly my bud tenders went out of their way to help me get what I wanted. Even the security guard was great. Definitely worth the drive over from Ottawa. Very large selection and excellent prices for Illinois medical patient. – Bryan Baldwin
The staff was friendly and very helpful. Nice clean establishment. – Scott Singleton
Good prices great deals fast service !! – Tanesha Jones
