The staff reached out to me and I have updated my recommendation based on our conversation. The dispensary opened late due to a company event that morning causing the extreme rush, unfortunately the staff member who worked with me was still training and unable to have the trainer helping because of the rush. I expect in the future the factors of a late open, extreme traffic, new staff and lack of a trainer would be unlikely to happen again. Given the strange coinciding circumstances the day and time of my visit, this was likely a perfect storm anomaly. They clearly do want to improve in any issue and express they endeavor to serve the public thoroughly and efficiently. The next time I'm in town, I'll be giving them a chance for a second impression. Tentatively recommended at this time. Original Review: 1 STAR We tried to be understanding as we were told they opened late due to a staff party . But costing over 2 hours of time I didn't have to spare caused us to miss a reservation and the cost and quality wasn't anything special. Even when the staff was finally assisting me it was very rushed, and uninformative, seemingly inexperienced. The worst dispensary trip I've had. Maybe this day was an anomaly and all the issues collided to create a very poor first impression. Either way, not recommended. at the moment. – Chelsea
Carli was lovely. Thanks for the recommendations. Had my favorite strains and good prices. Cutest stash bag I ever got!! – Jack B
My first time visit to ponderosa was extremely great. I went there for the great reviews I have been receiving from family members, so I had to decide for myself and I gotta say it was Great Extremely Great. I will be returning for others products to try. In the meantime gotta try what I purchased. The staff were extremely friendly and helpful, keep up the great customer service you all do. Thanks again – Patrick Tsosie
The actual best! I LOVE when Sam takes care of me! So pleasant and knowledgeable and genuine. I absolutely love her and ponderosa because everyone here makes it Feel good to keep coming back!! Not to mention the products and prices are the best in the entire state! – Stephanie Anne Tanner
Tess was fantastic. She answered all my questions. 2nd time in I brought my fiancee and she was very knowledgeable. We didn't realize we could tip so next time Tess we will 😁💯 – Leah Crump
