Product has always been ok, with exception to runny, unpacked, loose shake pre-rolls. I experience fine service from employees, willing to help if you ask the right questions. I did inquire about their " last chance " shelf ( Ive previously been told these are the discounted items). I had to individually ask content and price for each item. After 1 bin out of apx 6/7, I was over it unfortunately. It would of been helpful & time saving for both of us, had the employee stated a rough idea of the content and either apx or exact pricing for some items, rather then having me point out each item and ask every question. The employees know the good deals and it just seemed the person I encountered didn't care to share that info. I like deals too ! Lol. I do think both myself & the business would benefit from eccentric employees that are informative & sale driven. Overall it was an ok, average buying experience. I've also never had the employees offer information regarding my account or any special offers available to me. I have asked and had options available, however they've never offered to inform me of any personal or general sales or opportunities; maybe that is company policy?!? 🤔 – Sam Carter
It was my 1st visit, will definitely be visiting again and again. I have to say, "the reward isn't always in the discounts". The Budtender who helped me was super laid-back, his chill demeanor made so I didn't feel rushed to make a choice, he explained great options and alternatives keeping my budget in mind. A great new spot for me to hit when coming into Reno, Thanx💯🌴🪴 – Danny M.
I love that most people know my name when I go in. It makes a person feel just a touch special and in this world, it's nice to feel kindness. The products are great. The only thing I don't like is when I'm doing my 30 day rso maintenance treatments and I have to wait until 9pm for the discount. I know could buy a day ahead but I dont. Its my issue, I know. Anyway, love this place. I feel like they look out for us and like to bring us deals. Everyone is nice and most are funny too. Shop here and don't forget to tip your budtender! – Tammy Joeckel
I freaking love this establishment! There staff are always ready to assist and super knowledgeable about there products. The quality of product is hands down FIRE! I highly recommend you make this place a destination in your next trip out 😜 – Aaron Stokes
Really watch out for this store they have a really bad habit of not honoring deals and lying. I'm a VIP customer and I normally shop at the one on plumb and second street in Reno but because of work I've been shopping at this location and I noticed several things going on that wasn't happening at the other stores. I'm very disappointed with the customer service,very rude budtenders. In Reno I've been able to save my VIP and use it on sale items but in lemmon valley they Jack it back to full price and then use the discount so that it's not even cheaper than the sale price, makes absolutely no sense then they tried to lie to me and tell me that it's never been that way but one of their employees Alex came out and talked to me and stated that they had just changed it and how wrong it was. So they need to get their story straight. The VIP is what keeps me at the dispensary and if it's not even going to help with prices then I'm no longer shopping there. I don't appreciate being told one thing by the supervisor and being told another thing by the bud tender and then being told another thing by their manager this lets me know that no one's telling the truth. I spend a lot of money at this place and to treat a VIP customer like this is beyond wrong. I am so disappointed in this location their locations treat their customers so good and honor all deals. – Neil Samra
