This review isn’t about the product — it’s about the customer experience, which has taken a noticeable decline. Ongoing issue – view below👇🏽 This is now the second time I’ve had an unprofessional interaction with the same front desk staff member. Tonight, 12/2/25 around closing, I walked in, greeted her respectfully, and checked in while ending a phone call. Instead of allowing me a moment to hang up, she rushed me, raised her voice, and turned the interaction confrontational. At no point did I direct disrespect toward her. I simply told the person on the phone, “Let me get off before I rash this lady,” meaning I need to hang up quickly before I get frustrated. That comment wasn’t even directed at her, yet it triggered a reaction that escalated the situation unnecessarily. Manager Interaction – Not Neutral I asked to speak with a manager to avoid any further back-and-forth. Curtis stepped in and allowed me to finish my transaction, which I appreciated. However, once I explained the concern, he immediately became defensive and repeated that “we care about staff being respected.” He didn’t take the time to hear the full story or stay neutral. Instead, he relied solely on his staff version of events. I was on the phone when most of the interaction occurred. I encouraged them to review the cameras. Whether or not there’s audio, the interaction itself speaks for itself. When a customer has to debate who disrespected who, the environment is no longer welcoming. And when management immediately defends staff without gathering facts, it unintentionally teaches the team that being rude or confrontational is acceptable. The front desk should be the most approachable part of the facility. My experience with one staff member has made it uncomfortable and unsafe for me to return. I don’t want a situation to escalate based on hearsay, especially between a customer and a state-regulated employee. There other local facilities that have always treated me with kindness and professionalism. For my own peace, I’ll be taking my business there moving forward. To the GM: This review won’t move the needle on HHC success — but it’s important feedback. She’s very comfortable being aggressive with the public. — A Community Patient 🤙🏽 Update 11/14/25 ⭐️⭐️⭐️⭐️⭐️ I stopped by Harbor House today and noticed a clear bike sign on the door. This means a lot because during my first visit on a bike, I was actually yelled at by a staff member for not knowing their bike policy. There was no sign posted at the time, so the moment was confusing and uncomfortable. Today I saw that the sign is finally up. Clear, visible, and helpful for anyone arriving on a bike. This is what community looks like. Real feedback, real action, and a better experience for everyone who walks through the doors. ————————————————- ⭐️⭐️⭐️ Maybe it’s the season or just today’s climate, but some visits have felt rushed and a bit less welcoming than before. Honestly, small few just seem frustrated or miserable.. It doesn’t take away my desire to support Harbor House — a mild shift doesn’t erase the positive history I’ve had here — but it’s worth noting. 👇🏽 Attention Management: Several weeks ago, I arrived with my bike. Before I even reached the entrance, a lady staff member at the front desk came out and, in a surprisingly harsh tone, said: “NO BIKES — YOU NEED TO PARK ON THE SIDE.” I was caught off guard but tried to de-escalate and explain I simply didn’t know. Unfortunately, the interaction stayed tense and unwelcoming. I asked to speak with a manager, shared my feedback, and suggested reviewing the cameras and adding a sign directing cyclists to the bike rack (which is tucked away on the far right side of the building). No sign has been posted since. I share this not to criticize but to help keep Harbor House as inviting as it has always been. Clear signage and a welcoming approach would avoid negative moments and keep the vibe strong for everyone — especially those who come to support local business. Wishing the team continued love, success, and growth ✨ – Laramerchi
DO NOT GET THE GARLIC DRIP OR ANY OF THE HHC BUDS! “33%” BUT ITS ALL CHAFE!!!! LOST ALL THE TRICHOMES DOESN’T HIT OR GET ME STONED!! Turns into chafe the second you grab it out of the bag, if that’s what I wanted, I would’ve grabbed a pack of chafe off the menu. The quality here has dropped significantly since they’ve opened. They need to get their harvesters, trimmers and packers in check. I won’t be coming back here hit up CHELSEA BUDS ON BROADWAY y’all. They got good bud for the low!! Even if you’re a medical patient, the tax is worth it and the staff are much nicer and don’t make you feel like you shouldn’t be there. Sidenote, they put their expiration days a year out, but honestly, their bud is only good for about a month. And to call someone else specifically, I already left a review about the Small girl working security. She’s the rudest person I’ve ever met in any dispensary ever, she carries a sense of entitlement and talks about customers in front of Other customers. I heard her talking negatively about a guy’s Afro once. Based on all the new faces I see, the turnover here is high, surprised she’s still here! UPDATE: I GAVE THEM ANOTHER CHANCE DUE TO A GOOD COUPON. I DID NOT ORDER SMALLS!! THIS IS WHAT HARBOR IS PROUD TO PUT OUT. LABEL IT AS SMALLS SO PEOPLE KNOW! GIVING THIS GARBAGE AWAY AND GOING BACK FOR THE GAS AT CHELSEA BUDS ON BROADWAY. – Joe Mama
Used to have amazing live rosin carts but they lost their head concentrate maker.. that guy was apparently doing ALL the work and CARRYING Harbor House.. because as soon as he left their live rosin carts went to hell. Absolute crap now. Ands they literally used to be the best. They also admit to having had malfunctioning/defective cartridge hardware on their 2024-2025 cart but WILL NOT TAKE ANY DEFECTIVE CARTS BACK. Basically spit in loyal customers faces. – thedsotm1976
There is a reason HHC receives industry awards every year! It’s really just a superior product that is sold here – karen johnson
Harbor House has some of finest products around. They have something for everyone. Wish they were closer being a med patient. Not many med places near me so I have to venture out. Friendly and knowledgeable staff. Definitely worth the trip and will be back again in the future. – Joe Barrett
