Key Cannabis Dispensary O'Fallon

Very Friendly, Very helpful, Very knowledgeable. Thank you Michael & entire team there is amazing. I had just bought something and when I opened it, It was broken. Luckily, I had opened it in the car while sitting there waiting for my hubby to finish getting gas. So we went right back to the Key store I had just gotten item from. Went in explained everything, they replaced it promptly. Great customer service every single time! FIVE STARS!!!! (Thanks for the military discount. :) ) – Kelly Hanratty

The staff is amazing and super patient/compassionate. Great products and a large variety of choices to tailor your experience just right. This dispensary is convenient and has swiftly become a favourite. Thank you so much for making my recent visit great! – Winona Olsen

I made it to Key last night at pretty much closing time (I’ve been in customer service for years and as a AGM myself I know they were in the process of shutting down the night). I simply asked for a sativa and I wasn’t even sure about what my second quarter would be (to get the deals/discount). I did however as and took advice from Ryan S and so happy I did! He was correct with his advice and even let me add one more item. They had me bagged and out of the door at close, happily may I add. I can’t wait to go back and work with Ryan S and the rest of the Key team in the future. They are the best! 10 out of 10 with 100% TIPS!! – Crystal Shelton

Brendan was great. I asked a lot of questions that was important to me as I am health conscious and he was very informative which I greatly appreciated. I felt like I could trust the information he was giving me. It wasn't just babble to appease me. I will definitely go back. – Beauty Mark 21

Crews nice enough, but management isnt. Had a faulty cart that doesn't hit at all and had been instructed to bring it in to be replaced. I do that when I'm able to, but that day is day 8 of a return policy which means no joy for me. 1 day outside the policy and I'm stuck with the faulty product they sold me. I was told they were protecting their bottom line as the manufacturer wouldn't take it back so they wouldn't be taking a loss. Hope the $50 was worth protecting, you lost a weekly regular. Happy to give my business where customer service is valued. There are so many others these days anyway. – Tim Martin