PUFF Cannabis Company - Utica Dispensary

I went to Puff on van dyke in Utica and had a great experience. I worked with Heather and she was fantastic. She asked some good questions to better understand what I needed. She showed me several options of products to help me. She was mindful of cost factors and I left there feeling confident that the products I purchased would help me. will definitely refer a friend and return when I need more. Thank you for the great service. – Sherry Stidwill

I had a great experience yesterday 1/12 at Puff Utica thanks to the Christina. She was professional, respectful, and made sure everything ran smoothly. Customer service was top-tier, and I felt welcomed the entire time. You can tell she actually cares about the customer. I’ll definitely be back because of her! – Cj

I had an excellent experience at Puff Dispensary in Utica, Michigan. The staff provided outstanding service and the store offered great deals, making my visit both enjoyable and worthwhile. I was especially pleased to see they carry my favorite brand, Banned Edibles, and I picked up the Deep Sleep Cherry, an absolute must-have. A special thank you to Christine and Krista for going above and beyond to make my visit such a wonderful experience. Their professionalism, product knowledge, and welcoming attitude truly set this dispensary apart. I highly recommend Puff in Utica for anyone looking for quality products, friendly service, and a reliable place to shop – Dakota R

I’ve frequented this dispensary multiple times, but I’ve finally hit my limit. There are two annoying issues that management needs to address. Despite politely asking the staff (who are mostly in their 20s) several times not to refer to me as "honey" or "love," they continue to do it. As a woman with children older than these staff members, I find this incredibly disrespectful and patronizing. It is not "friendly"; it is unprofessional, especially after a customer has explicitly set a boundary. Tip Baiting: The service feels completely unauthentic. Every single transaction ends with a forced, surface-level compliment—usually about my nails or my outfit—right before it’s time to pay. It’s transparent, awkward, and frankly, a bit insulting to the customer's intelligence. I want to support local businesses, but I shouldn't have to feel annoyed or patronized just to make a purchase. I’ll be taking my business to a dispensary that understands basic professional boundaries and values genuine customer service over scripted flattery. – Joyce Jarvis

I walked in a few days ago to get a refill a such. I had a great experience, it was fast and easy. The dude at the counter was Isaac and if I could give him more stars on this review I would. Would recommend. – Adam Combo