Aidan provides exceptional customer service and really cares about his customers and their individual needs. He knew exactly what I was looking for right away and provided me with multiple different options all at different price points which was super helpful. He also did a great job at explaining the differences between each product to me which helped ease my decision making! – Kristin Cabe
So love coming here, the manager that runs it knows his buds. But why this place is getting 3 stars is because of the loyalty program. This is the ONLY dispensary to make get 200 points before you get $5 dollars off. I don’t buy in bulk too expensive otherwise I would grow it myself. Even with the small purchases at New Era or Rush Buds fire they’re amazing. So unfortunately I won’t be back until they get their loyalty program figured out. Anywho byeee – Tye Brown
UPDATE 7/17: I'm pleased to see how swift the response was from both the General Manager Dionte and the owner of UnityRd. I spoke to both and they were very apologetic. They did their best to reassure me that the actions of this one employee are not in line with their culture and that they strive to be a welcoming shop for all members of our community. I was assured that something like this would never happen again and regret that this had transpired. I appreciated their time and swift response. ~ Original Post 7/15: Product is product. What you find in one dispensary here in NJ, you're likely going to find it at another just a few miles down the road. What distinguished Unity Rd. on Somerset Ave was their how pleasant, excited, and eager the team was answer questions about products so that newbies like me can make informed decisions…. At least when they first opened. Unfortunately, one of their oldest employees has grown increasingly more disgruntled and had no qualms about taking out their issues on customers. For example, today, I went in to make a purchase. On the register beside me was a person who only spoke a different language but, one which I speak natively. When I jumped in to help, this employee insisted they spoke the language, understood the customer clearly, and needed NO help from me. Meanwhile, the customer is asking this employee questions and the employee is providing unintelligible, confusing answers. The employee clearly did not have a grasp on the language and was just confusing the customer further. The customer went so far as to continue asking me for help translating but, I was forced to recuse myself. This is no way to treat customers… especially if a customer is trying to HELP YOU MAKE A SALE! I found it to be borderline RACIST and downright ignorant. However, I kept my cool – proceeded with my purchase. As I left, I had a calm conversation with the current General Manager, Dionte… but, the person who needs to read and address this is the franchise owner. A few weeks back, this same employee took issues with questions I had about the changes to the loyalty program. I have been a retail employee for over 7 years and if I *ever* spoke like this to a customer, I would have been reprimanded or let go. If you are incapable of mustering the patience to address customer questions, then you do not belong in customer service. Period. The thing about, "you've just lost a customer" is that it starts to add up: One customer here…. Another there because they read a bad review. Slowly, but surely, business suffer when they do not know how to train their employees. – E L
Everyone at Unity knows s always amazing, Elijah really impressed me today. He as very knowledgeable and extremely helpful and kind. – Kara Spitale
This WAS the best dispo in the area, possibly in the whole state. I used to recommend them to anyone who would listen. Since then they have neutered their points system and raised all their prices. They are also less busy and friendly than they used to be. I no longer go here and can no longer justify recommending this place in good conscience. RESPONSE TO OWNER REPLY: There is nothing you can do to regain my trust, you already showed your true character. Switching from a punch card points system to an app that literally does nothing but farm your data (with cheaper quality rewards) is something unforgivable to me. – Bruce L
