As a General Manager in the customer service industry, I find the lack of communication here completely unacceptable. I work in a much faster-paced environment where performance is measured by speed, accuracy, and several other high-stakes factors—all without receiving tips. I’ve tried calling this dispensary multiple times to no avail and have even used the 'Contact Us' form on the website, yet I haven’t received a single response to my questions. It’s frustrating that a loyal customer spending significant money is ignored, while the team seems incredibly quick to reply to negative Google reviews just to save face. ​I have over 60 points, and since Ohio regulations—unlike Michigan—restrict points to accessories only, I want the math. If I buy a $20 accessory, how many points can I actually apply and what is the exact dollar-off value? I feel uncomfortable asking budtenders in person because the heavy 'tipping culture' makes me feel obligated to pay extra just to get basic account info. Given that budtenders earn a full hourly wage (unlike servers) and Ohio prices are already sky-high, I shouldn't have to pay a 'tip tax' just to find out how to use the rewards I’ve already earned. Waitstaff: In Ohio, the tipped minimum wage is $5.50/hour (as of 2026). They rely almost entirely on your tips to survive. ​Budtenders: They are not paid like waitresses. In the Elyria/Cleveland area, the average budtender makes between $16.00 and $19.00 per hour plus benefits. – Mac Lovin
I used to really love this dispensary. Would go A LOT. I got a defective product (cartridge) and called them ahead to return it and get a replacement. I did get said product on a deal day… and when it came time for the replacement, they didn’t want to honor the original sales price and wanted it at its original price ($20 more). But… it wasn’t my fault the product was defective….? I don’t know. I took my money right to a different dispensary, at least. I think they should at least let others know they don’t honor sales prices on replaced items. Maybe in bigger print somewhere if not it’s already there. Or maybe on the receipts of deals. Very unfortunate, like I said used to love. Just think others should know. AND this wasn’t the first defective cartridge I bought from here. They didn’t seem to give me a problem when it happened in the past. Oh well. – Audra Fincham
I love this place! My wife and i been shopping here since they opened. All of the staff members are so welcoming and they know me by my name lol i know this because when certain staff see coming they know I have an online order and will grab my order before seeing my name.I consider frx to be my home store. I've tried other stores in my area but it doesn't feel the same. I love the sales that they have. I tried a lot of brands flower from here and I've never been let down yet. Yeah some brands are better then others but FRX brand and Hill fire and Butterfly Effect in that order our my top 3. Keep being great at what yall do! – Weldon Willis
The dispensary is alright—easy to get in and out, which is nice. Service was fine and everything was straightforward, but prices are a bit on the high side. – Ariel
Can not say to much bad about the place . Just order online to assure they have what u want when u get there . Staff are all rock stars . Would highly recommend this place for any one. Thank you . – Joseph Michalski
