As a General Manager in the customer service industry, I find the lack of communication here completely unacceptable. I work in a much faster-paced environment where performance is measured by speed, accuracy, and several other high-stakes factors—all without receiving tips. I’ve tried calling this dispensary multiple times to no avail and have even used the 'Contact Us' form on the website, yet I haven’t received a single response to my questions. It’s frustrating that a loyal customer spending significant money is ignored, while the team seems incredibly quick to reply to negative Google reviews just to save face. ​I have over 60 points, and since Ohio regulations—unlike Michigan—restrict points to accessories only, I want the math. If I buy a $20 accessory, how many points can I actually apply and what is the exact dollar-off value? I feel uncomfortable asking budtenders in person because the heavy 'tipping culture' makes me feel obligated to pay extra just to get basic account info. Given that budtenders earn a full hourly wage (unlike servers) and Ohio prices are already sky-high, I shouldn't have to pay a 'tip tax' just to find out how to use the rewards I’ve already earned. Waitstaff: In Ohio, the tipped minimum wage is $5.50/hour (as of 2026). They rely almost entirely on your tips to survive. ​Budtenders: They are not paid like waitresses. In the Elyria/Cleveland area, the average budtender makes between $16.00 and $19.00 per hour plus benefits. – Mac Lovin
Was shorted $27 change on a curbside order. Given $3 instead of the $30. they had to "review the cameras" before they would believe me and give me my full change. The employee who gave me incorrect change was rude from the start, barely pleasant when she greeted me. I got my change back in the end, and a cheap battery for my hassle. I used to be a repeat customer, must have spent thousands of dollars here, but this makes me want to take my business elsewhere. Ill at least be checking my bag EVERY time now, since apparently I have to. As if i needed one more reason to be buying these prerolls at the end of this week… this unfortunate experience at a once loved dispensary. – Elizabeth Bailey
This dispensary, at least since the beginning of recreational legalization when I moved to Ohio (late summer, early autumn of 2024) has consistently been a solid dispensary! By far the best FRX location out of the three dispensaries operated by FarmaceuticalRX in Ohio, It's the only FRX location I go to any more. I do have to say though that their quality overall has noticeably shifted since REC, around early/mid 2025 specifically when their production had to increase to meet rec demands. Over time however, the prices and quality have rebounded somewhat with offshoot brands like "Anthos Organics", a rebranding of a few of their staple strains such as Walkabout. As well as "Common Citizen" which does go on sale for some very nice prices from time to time That's the best part of this location, aside from the better selection! The prices and sales are definitely consistently better than FRX Cuyahoga Falls by far, and better stocked overall than East Liverpool which serves the tristate area. Whatever they're toking up in Elyria, keep on with the good vibes y'all. I would go here over Nirvana dispensary down the road, or Klutch and Trulieve any day! I have found the staff at Elyria to be awesome too! 😎 …still waiting for the commercial guys. – Paul Stratemeier
I've got to say, as of lately, I really appreciate the great sales, up to 75% off, which gave me an opportunity to sample a wide range of products without breaking the bank. Order and pickup process is efficient, sometimes the employees seem a little ambivalent, but they're human, sooo……I like the product selection here. Best dispensary in the area. – T. Sydney Storch
Come here 2-3 times a week and never catch her name lol but the shorter black lady with glasses is always giving the best suggestions and best vibes in the store. Thanks again ! – Michael Uss
