Maribis Cannabis Weed Dispensary Springfield Southwest

I have been loyal to this place since opening day. Mostly because I loved the employees and selection but also because of their reward program. After what they did to their customers during the “point switch up”, I will never step foot in another Maribis location ever again. Ending it EARLY and wiping thousands of points is just wrong not to mention a total rip off. In an area where there is now plenty of competition, I’m guessing this will hurt. Good luck! – Chloe L

Always stuck w Maribis over any other IL dispensary bc their reward points system was very rewarding. Now for Nov 2025, theyve "revamped" the rewards. However, as predicted, all these changes harm the customer & help them none. ALL reward items have doubled, if not TRIPLED, how many points they require. A 50mg edible is 150 points, so 100mg should be 300, right? No 100mg is 350 points ? It makes no sense? – Jakob Krebs

Bought 2 half gram carts for 40% off. Didn’t realize that meant that 40% of the carts would be gone before I even opened them. This is the FIFTH time I have bought carts here and had 1/4 or more of the cart gone before I touched it. Went to ascend and bought the exact same cart 4-5 months ago and it was full, so I know it isn’t the manufacturer. I love this shop and usually have a great experience and that’s the only reason I’m leaving 2 stars. Gotta figure out the cart situation, a street drug dealer wouldn’t even rip me off like how I was today. (UPDATE) negative stars if possible. The store manager replied to this post to tell me to come in and tell her about what happened just so she could argue with me in front of the whole store about how it isn’t her job to sell the correct product to the customer. I am a manager of a kitchen line and fully understand quality control. This is by far the worst customer service experience I have EVER had. I was very nice and explained my situation and she was angry AT ME before even answering me. Angry at your customer for wanting the product that they paid for? They will tell you they have nothing to do with the product and it sucks for you. These folks will sell you a half gram cart for FIFTY bucks and then give you .3 and say it’s your fault when you come to ask them about it. I’m a VIP member and I will not ever be back to this establishment. The store manager should be ashamed of how she conducted herself. Disgusting. – Collin Butts

Horrible service and horrible products. I spend over 50 dollars on a vape and it stops working after 3 days. They never gave me a charger and none of my phone chargers work. The weed is mid compared to Michigan and the price is 200% more expensive. They won't answer the phone either. This place is raggety as hell and overpriced for the product – Kiara Jones

After adding up all of the money that I have spent in the last 3 years at marabis the amount comes out to 5543.04 you have to work your way up the point system starting at 1x, 1.5x, 2x, 2.5. I am currently at halfway to 2.5 when they take the point system away for readjustment. They make you put in the work for the incentive and then take it away as soon as you are not getting the short end of the stick. I have spoken to workers that don’t agree with the this. They were told that they were somehow losing money when in order to claim an ounce off of points you would have had to have spent 2,000 dollars with the maximum point value meaning you have exceeded my 5500 dollars prior to this. Workers are 10/10, but I will never spend another dollar here after that I tried to contact the manager of the branch in their direct email and never got a response so putting this out there that they do not care at anything management and above and I will be spending less money on all products at the other dispensary in town who also has a value system that remains unchanged. – Mark Hunt