Maribis Cannabis Weed Dispensary Springfield Southwest

This review is a long time coming. On the date of this occurrence, I was still recovering from going septic twice in one month in the hospital. I was wrecked with severe neurological pain, nausea, and overall complete discomfort. So, I believe it was the day before Christmas of 2022 when I wentinto Maribus with my emotional support animal. I didn’t hesitate to do this as all the other dispensaries in the city welcome dogs openly. I silently figured it shouldn’t be an issue. Not only was it an issue, but it turned into a 911 call I had to make reporting one of their employees.. The guy who is trying to check me in told me I couldn’t bring my dog in, and I let him know that the other dispensaries allow it. We went back back-and-forth until he took my cell phone off the counter and threw it onto the floor towards my dog. I went outside and called the police. The police arrived in the officer was extremely kind as his mother suffered from debilitating pain. He walked in and addressed the management and the person who threw my phone was immediately fired. And then I was promised $250 in credit as an apoolgy. So later that week I went to a different Maribus dispensary only to find that I had been banned from all Maribus dispensaries. To my great fortune, this mishap helped me find Ascend Dispensary. There not only is my dog welcome, but they treat her wonderfully and give her treats. But this isn’t only about my dog. This is about the very poor treatment of a noticeably suffering human. After all, I do have a medical card. That should say enough. All that Maribus did was act cruelly to me. You will find many other dispensaries in town with friendly staff and with a welcome pet policy. I suggest you go just about anywhere else other than this business. Seriously, what terrible people. and all the day before Christmas. every time I see why they’re billboards I remember that evening. It was truly a crushing experience. Whoever made these decisions at your business, shame on you, truly. – Matt Bowen-DeSuno

No "Happy Birthday" on my birthday. I did get the discount but I don't think my budtender felt much like tending. – Erica

Bought 2 half gram carts for 40% off. Didn’t realize that meant that 40% of the carts would be gone before I even opened them. This is the FIFTH time I have bought carts here and had 1/4 or more of the cart gone before I touched it. Went to ascend and bought the exact same cart 4-5 months ago and it was full, so I know it isn’t the manufacturer. I love this shop and usually have a great experience and that’s the only reason I’m leaving 2 stars. Gotta figure out the cart situation, a street drug dealer wouldn’t even rip me off like how I was today. (UPDATE) negative stars if possible. The store manager replied to this post to tell me to come in and tell her about what happened just so she could argue with me in front of the whole store about how it isn’t her job to sell the correct product to the customer. I am a manager of a kitchen line and fully understand quality control. This is by far the worst customer service experience I have EVER had. I was very nice and explained my situation and she was angry AT ME before even answering me. Angry at your customer for wanting the product that they paid for? They will tell you they have nothing to do with the product and it sucks for you. These folks will sell you a half gram cart for FIFTY bucks and then give you .3 and say it’s your fault when you come to ask them about it. I’m a VIP member and I will not ever be back to this establishment. The store manager should be ashamed of how she conducted herself. Disgusting. – Collin Butts

pretty disappointing to remove points without an email or any notice. just randomly "oh hey your 3k points are gone sry" terrible choice! from a place that can send you 7 texts for your order but cant send you even 1 to let you know about the system change and losing all your points. bummer! – Mizzerella

I have been loyal to this place since opening day. Mostly because I loved the employees and selection but also because of their reward program. After what they did to their customers during the “point switch up”, I will never step foot in another Maribis location ever again. Ending it EARLY and wiping thousands of points is just wrong not to mention a total rip off. In an area where there is now plenty of competition, I’m guessing this will hurt. Good luck! – Chloe L