Cloud Cannabis

Every single time I place an order for pick up, it’s not ready when I arrive in the store. Which is frustrating given I usually give them 8+ hours to do so. The product has recently become overpriced. They claim I’m receiving “Loyalty rewards” but i’m paying more for an oowee quarter than I would pay at zips even with the rewards. And the employees cannot give you a straight answer as to why. I use to drive all the way from Alwood Manor to shop here because the deals used to be so great. Now I wouldn’t even shop here if it was the closest dispensary. – alise cortez

Best experience I’ve had at a cannabis store so far. I’m not very knowledgeable about all the different types, strains, and effects, but Jose took the time to walk me through everything without making the process feel rushed or overwhelming, which was incredibly helpful. He made it easy to understand the options and answered all of my questions with patience and professionalism. The store itself was spotless, well-organized, and had a really welcoming atmosphere. Highly recommend asking for Jose if you want a helpful and informative experience. – Jaimie Sullivan

First off definitely feel terrible cause I have had many great experiences in this store as you have some of the most knowledgeable and attentive staff but I feel like this Taurus vendor day was handled in a almost purposely misleading fashion as it says 58% off all the Taurus products but when I got there to buy it I was told that 50% is already taken off the regular price cause I was a member so they only could take 8% off from there the problem with this this is not stated anywhere on the advertisement on the door? Which to some degree it feels like your advertisement is purposely misleading to come just to have to explain later also if at a discounted 50% your price for a eighth comes up to 42 dollars that means it was originally priced at 84 dollars for a eighth which in the stoner community with 3 other dispensary within 5 minutes is a joke 🤣🤣🤣 again I have had many great experiences in the store and will likely return I just feel like you're handling of this advertising was mishandle or lacks clarity and please 🙏 stoner's don't buy 80 1/8 I can't tell you how to run your business but just my 2 cents – Tyrone Thomas

Been a customer for 2+ years and every time has been excellent. Expect rotating stock, and kind employees who listen to your needs (even if you spend 10 minutes being indecisive). You'll have good luck with plentiful inventory if you go Thursday/Friday, but you can also find treasures on Monday after the weekend rush. Most of the staff are pre-502 old heads or know just as much, I love my time at Cloud. Plus, there's ALWAYS parking. – Crystal Lian

I hate to do this because this place is my favorite dispensary to go to, we’ve come every single week for the last year, but as someone who’s been in customer service for 8+ years, I can’t imagine ever treating regular customers like this. My roommates went today after placing two separate orders. Apparently, there was a mistake with their online system and it double discounted an ounce twice (once with their new year’s and once with the online), causing the total to be $25. My roommates brought the exact cash (plus tip), and showed up only to be told that they couldn’t discount it further than $40 and would have to pay $40 for the online order, despite what their order showed online. Then, while explaining why, the worker (who is apparently the manager) told them that it’s messed up because they’ve been trying to get rid of puffpass since the old GM left? Essentially bringing their company politics into a customer interaction as an excuse for why you can’t honor the price of an online order? Not only that, but PuffPass is great!!! As regular customers, we love it. So it was rather disheartening to be told you were getting rid of it. While also simultaneously offering Puffpass points as a makeup for the mistake??? Which wouldn’t matter because you are getting rid of it! Moral of the review; I don’t care why your online ordering system is messed up. The order said it would be $25, so you should honor that. Furthermore, I don’t care about how your last GM left and now you want to change their systems. Grow up. You guys have two other dispensaries right next door to compete with, I’m not sure why it would ever be okay to act like this. – Chloe Kingery