Raved and raved about Tropicana cookies, no rush, no line behind me. Placed my order very methodically. Was told there was no Tropicana cookies. Found pre rolls by torus of Tropicana cookies with MY OWN EYES. Requested 5 of those as she said she had a bunch??? Weird she then puts 3 pinalada, and 2 cherry torus in my bag. I leave the store come back not even 2 minutes later to be told they don’t do returns? Absolute garbage service lol. Seals not cracked shouldn’t matter. So I had to buy what I originally ordered in the first place. What a joke – Seth Green
While their pricing may exceed that of other cannabis dispensaries, from my experience. They consistently offer a superior selection and exceptional quality. Increased market competition could potentially influence their pricing structure. Staff demonstrates efficiency and expertise, though their level of amiability may not consistently meet customer expectations. A little too serious for working in such a "chill" environment; in my opinion. I'm from N Seattle area and cannabis is much more affordable & I never thought I'd say this but friendlier too♡ I only come here when I'm in a hurry or don't want to drive to pasco. Where they are friendlier and affordability means something. Namasté – Melinda
Believe all the one star reviews. Visited nirvana tonight for the first time after placing a mobile order since reviews say the staff is rushed and not very helpful. Walked up to the door which is covered in “come on in” signs so I walked in. Security guard didn’t say much and I kind of just assumed I’m supposed to hand him my ID and med card. He walks away with them and hands them off to the cashier, then proceeds to tell me that he usually has people wait outside, but tonight is cold so stand here. I tell him I’ve never been here before. I stand where he said. I waited a minute and the cashier with my cards tells me that since I don’t have a medical account with this dispensary (I think this was the case, didn’t get much explanation) I need to wait outside. I go out and stand in 40 degrees at 10pm for about 5 minutes. Other customers are asking me questions upon walking in and some even assumed they had to stand behind me. I didn’t see any signs on the door informing customers that we may have to stand outside without our IDs. Then once I am welcome back inside everything goes normal. Everything was correct in my order but I left embarrassed and confused. Nobody explained to me why I have to wait outside when I am 21 just like everyone else walking in. Why not give me the option to just shop recreationally if medical patients have to jump through hoops? I’ve been to many dispensaries across the state, even before I was of age with my med card and none of them acted like this. Crazy first impression. And DOH discounts at nirvana are worse than other shops. And tiny tight building. $3 for a bic lighter. Won’t be back! – Paige Daves
I hate to do this bc I loved Nervana but today's service was horrible. I went in looking for my regular product, which I had accidentally given the wrong name. The woman just stood there while making a face to make me feel stupid, and I did. She did not want to try to understand what I was looking for and gave an attitude when I was trying to explain what I wanted. She must have been new, but this was unacceptable and I do not feel comfortable to ever come back. – Chops Talk
Came here over four years, had thousands of reward points on my account. All gone at random, ppl at the store are less than zero help. Going to start heading to another store. No reason to keep coming here. – Juan
