Raved and raved about Tropicana cookies, no rush, no line behind me. Placed my order very methodically. Was told there was no Tropicana cookies. Found pre rolls by torus of Tropicana cookies with MY OWN EYES. Requested 5 of those as she said she had a bunch??? Weird she then puts 3 pinalada, and 2 cherry torus in my bag. I leave the store come back not even 2 minutes later to be told they don’t do returns? Absolute garbage service lol. Seals not cracked shouldn’t matter. So I had to buy what I originally ordered in the first place. What a joke – Seth Green
I hate to do this bc I loved Nervana but today's service was horrible. I went in looking for my regular product, which I had accidentally given the wrong name. The woman just stood there while making a face to make me feel stupid, and I did. She did not want to try to understand what I was looking for and gave an attitude when I was trying to explain what I wanted. She must have been new, but this was unacceptable and I do not feel comfortable to ever come back. – Chops Talk
This store is the worst in the entire tricities. Took 25 minutes just to get a medical discount. They never carry RSO, are continually double the price as other stores and they rotate staff almost daily so you know they treat staff like crap. Do Not Waste Your time or Your Money!! – Amiee Olson
Came here over four years, had thousands of reward points on my account. All gone at random, ppl at the store are less than zero help. Going to start heading to another store. No reason to keep coming here. – Juan
Mistakenly listened to cashier #6 last night after I told her I wanted edibles with exclusively THC, no CBD/CBN/etc. I made that very clear and she seemed to understand. She recommended a particular one, so I bought it. I get home and read the bag more carefully, and it’s CBD heavy! Minimal THC at all. Called and asked if I could exchange it and they said all sales are final. Don’t trust workers here, they don’t know what they’re selling. – scippap
