Shangri-La Cannabis Adult Use Retailer

Thank you so much Vince! He is absolutely the most helpful consultant I’ve had to date! And he happens to be very sweet! Thanks again for your recommendations Vince!! You’re the best! – Jolie Meyers

Daysi was so kind and welcoming and made sure to explain everything i had purchased! She’s great! Front desk staff was also very sweet and nice! 7/1/25 – Sera briley

I had an amazing experience at Shangri-La! The store has a great selection, a welcoming atmosphere, and competitive prices. But what really stood out was the exceptional customer service from Kevin. He was incredibly knowledgeable, patient, and friendly, taking the time to answer all my questions and recommend the perfect products. It’s rare to find someone so genuinely passionate about helping customers. Thanks, Kevin, for making my visit such a great one—I’ll definitely be coming back! – Loren S

Albeit..didn’t have the best experience first coming here before but absolutely loved the atmosphere I walked in to. I don’t go to dispensary’s often, but took a chance and went on a Saturday morning. Daisy who worked at the desk was extremely friendly and attentive while I waited to pick up my order. Once inside, I was greeted by Luis who was stellar and helped me feel at ease. Both of them were a joy to talk to and truly the highlight of my week. Will definitely be coming back in the near future 💜 – ThePrincx

Placed an order at 7am 3/25/25 for pickup for a quarter ounce and set the pickup window for 7:15pm-7:30pm. Was given a confirmation email that my order was ready for pickup at 11am. But when I got there I was told that they had canceled my order and thrown away the product. When I spoke to the individual at the counter, he proceeded to give me an attitude and say that since I had not paid online, there was no guarantee that they would hold on to the product for me. So why is there is an option to pay in cash when you are scheduling a pickup? Or why do you even have the option to schedule pickups if they are not honored. His response, “we just assume that people will not come to pickup their order so we cancel them and put the product back”. So they are basically saying scheduling a pickup means nothing. Their employee continued to give me an attitude, so I just left. While another employee (Person at the initial counter, checking ids) laughed. At no point did I try initiate an argument, but their staff was set on arguing about it. Not worth it, if I was a less emotionally stable person I would argue back but it’s completely pointless. I would say don’t waste your time going here. Staff treat you like an after thought. Like it’s my fault for scheduling a pickup and showing up on time for it. I believe I walked in at about 7:20pm. So within the window. Honestly would not have been a problem if they had just apologized for the mistake, but apparently they have issues with accountability. Also, final note for the management. It should be a concern for you that your employees are so unstable emotionally that they immediately initiate arguments over their own mistake. Mistakes happen, but if you are that dead set on being defensive over them you are saying that your customers are of no concern to you. That your customers should be grateful that you even entertain them. – Balvirbudh Bhullar