March and Ash Mission Valley Dispensary

As a connoisseur, someone involved in the industry and a parent of a budding female, I will only allow M&A to provide products before my female does her thing. Going on 5 years n thought i should leave an honest review. Much visit or get a delivery 🚚 – N Anderson

Always a great selection, great knowledge and communication in store and through delivery, easy ordering online. I’ve tried to shop around at other stores in the area but I always just end up back at March and Ash or usually ordering from home. I don’t drive and usually order delivery and it’s very rare that the site is so busy that it needs to take a smoke break and will be back in 5 lol any time I have ever messed up on an order or had any questions all I had to do was call and they fixed it or clarified anything I was confused about right away. It’s easy to track the delivery and it’s also pretty quick as far as delivery is concerned, definitely more reliable than your local Joe. I order from the mission Valley store and James, among others, have delivered to me a few times and are always just on it and genuinely good real people. I know I can find quality product and quality staff at March and Ash, and that’s the only reason I’m leaving a somewhat lengthy but legit review. Thank you all at March and Ash for all you do 🙏 – Alexandra Torto

This dispensary has an awesome selection and great weekly deals, but what truly makes it my go-to spot is the incredible staff! From security to the front desk to the in-store associates, everyone is friendly, welcoming, and ready to help with a smile. BIG shoutout to MARY!! She’s hands down the best—incredibly knowledgeable, always upbeat, and just a joy to talk to. Mary makes every visit a great experience. Thanks for taking care of Mission Valley—y’all the best! 🙏🏽🥳 – Eric Quintero

Last year, I was told by March and Ash staff (Amber L. and the store manager, July 2024) that I had nearly $300 worth of loyalty points that would never expire. I was even told I’d won a 10,000-point raffle. This month, I planned a trip from Santa Barbara to San Diego based on that info. I confirmed the point balance over the phone and left my own products at home, assuming I'd be covered. When I arrived, they said it was a “mistake” — over 8,000 points had been silently removed. No warning. No email. No explanation. Just gone. I emailed support twice. No response. It’s been over two weeks. I even found the original receipt showing my 9,000+ point balance from last year. I've had bad service before, but this is next-level. Unprofessional at best, deceptive at worst. This isn’t how you treat customers, especially people who rely on cannabis for medical needs. I’ve lost trust, and others should think twice before investing in March and Ash’s loyalty system. I’m not posting this to ask for anything. I’m posting because if they can silently erase your points, then ghost you when you ask why: That’s a red flag for anyone. Buzz Cannabis just down the road has far better customer service and a more transparent loyalty program. – Mariah Luzon

First and foremost let me give everyone a little context pertaining to the situation. My first ever visit to marsh and ash was on a tax free Tuesday and I was encouraged to save my first customer discount because everything was already 30% off. I usually can always make my goodies last until the following Tuesday but I unfortunately didn't make it this time around. I placed a pickup order with marsh and ash and even sent a message to the online chat and even confirmed with an employee that I could apply that 30% on my visit today. Long story short I drove all the way from sorrento Valley to mission valley tonight, only to have the manager cop an attitude with me and not only did she not honor the offer…she also didnt stand by the word of her fellow employee. She said marsh and ash changed there policy less than a month ago and the employee must not have known. If your own employees don't know the policy has changed, how do you expect your customers to know? I've been on the text notification and email list since day one and there was no email communicating the policy changing and when I brought that up the manager literally just said we can't honor that was that. She spoke to me as if I was a child and numerous other employees just put there heads down in embassment. The only employee who apologized to me was the guy who was working his very first Day. He told me itnwas his firrst day and that he was personally sorry for the inconvenience and poor service. It was the only reason I bought something still, I paid full price after being treated like dirt and I did it because that employee knew the situation wasn't fair and that nobody should be spoken to the way I was tonight. It made me extremely uncomfortable and to be sincerely honest, very upset. I spend a lot of money at this establishment, I won't get into exact figures but it's not a small number and it's every week like clock work. My entire family comes here and unless someone reaches out and try to make it right, none of us will be returning. I'll never understand how people work in the customer service industry but have no idea how to actually provide customer service. – Kyle