Ascend Cannabis Dispensary - Collinsville

Absolutely terrible and disrespectful. I don’t leave reviews very Often. Negative ones At that. But this one definitely needs to be brought to attention so here goes. Nothing but absolute service from the second. I started checking out, especially for me my first time at the location and having this much of an experience never again will I come back here to this location. A customer cussed me out saying I cut everybody in line when that wasn’t the case at all. If I did. It wasn’t intentional. But I don’t think I did. Second, the staff told Me that she was sorry that she didn’t hear him. Call me anything so she couldn’t do anything about it considering that she went to get my order came back out and basically told me they were no longer able to finish the sale. I politely said I drove here 30 minutes. After dealing with your ATM and your debit card messing up for an extra 30 and now you’re gonna tell me, I can’t get this because some other customer is cussing me out and calling me names and she said again unfortunately since I didn’t hear him, I can’t take your word for it. She then walked away, came back again. The guy next to me that was cussing at me, got his stuff and as he was leaving, he called me the same name again right in front of the worker and I looked right at her and I said OK so now I know you heard him say at that time after him calling me out every time The worker would walk to the back. As he was leaving the worker proceeds to tell me I’m sorry there’s nothing I can do about it now that he is leaving terrible service, especially to let somebody treat somebody like that. Especially to the point they go into a panic attack and get so upset that they get sick and couldn’t breathe. Had to sit in the parking lot for almost 15 minutes afterwards just to be able to drive home calmly and safely . Absolutely rude and terrible service regardless first time visitor or not. – Brittany Wahl

I really like Ascend alot. They helped with the medical card process start to finish. Adam is awesome and Jonathan is my fav barista,lol…he's friendly and really cool. Easy to chat with,.go in…See for yourself!!! – Jayne Fuller

They went from being a great store in the beginning but NOW this place is trash. 3 different lines. And theres always a long wait over nothing but nonsense. Everyones near falling asleep because they wait so long in the line. What happen to this place? – Already Chosen

I had a problem with my new medical card. The guy in front was very patient and helpful. The lady that waited on me inside was very sweet and courteous. Now that I think about it, I have been coming here since they opened and have never had a bad experience. – Andrew Fox

Kaitlyn gave us a 10/10 experience she was very patient and our card had a issue but she stood with us and understood the codified and even suggested using the atm instead due to the card we were using. Highly recommend very friendly!!! – Trav Mark