Always convenient, always gets in the freshest of items and the staff are absolutely wonderful! The drive-thru is the icing on the cake!! Excellently managed and professionalism at its best!! – Michael Charles III
Very nice and friendly people. First time here and got a lot of help. They were able to check the expiration date for me on specific products. Pricing a little higher than expected, but I guess they have to pay for this nice facility somehow. Lots of variety but lacks sodas(actually they said they sell out right after the get them in) – Zhao L
I had an excellent experience with Bethany at CERTIFIED Dispensary. From the moment I walked in, she was professional, knowledgeable, and genuinely welcoming. She took the time to understand what I was looking for and made thoughtful recommendations that were spot on. You can tell she really cares about helping customers and knows her products inside and out. The whole process felt smooth and comfortable, and Bethany’s positive attitude made a big difference. If you’re visiting CERTIFIED, definitely ask for her — she’ll take great care of you. Highly recommend! – Karlstan Wesley
One of the most patient and knowledgeable dispensaries I’ve been to. Nicki is amazing with how she can hear what I’m needing and find a great deal. Always having specials and there’s a reward program based on purchases. There is a drive thru as well, I haven’t used the pick up service yet but love the options. – Chellie Yauger
Certified Dispensary just lost a long-time customer over sheer incompetence and zero accountability. I used their drive-thru, did exactly what they instruct you to do, and placed my cash in their payment box. Because the setup is so poorly designed, the money literally blew away in the wind and disappeared. Gone. Not because I was careless — because their system is a joke. What did management do? Absolutely nothing. Instead of taking responsibility for a clearly flawed drive-thru process, the manager basically shrugged and told me it wasn’t their problem. No apology. No attempt to help. No effort to make it right. Just a cold, dismissive attitude toward someone who has spent thousands of dollars there. If you’re going to operate a cash-heavy drive-thru business, maybe design it so customers’ money doesn’t blow into the parking lot. And if something goes wrong because of your setup, maybe don’t treat loyal customers like they’re disposable. Customer service here is nonexistent when it actually matters. They’re happy to take your money — just don’t expect them to care what happens to it. I won’t be back, and I’d strongly recommend thinking twice before trusting this place with your business. – Daniel Schrengost
