They hooked me up with a strain that brought my childhood dog back to life. On the real though: they are incredibly attentive to subtle cues their customers need different types of help. Im likely Au-tastic, and they adjusted their cantor to accommodate. Also they're just good people. – Buzz
First time in the store just flew in from Nashville and Christopher made my experience there so easy. He was very knowledgeable about the flower and prices. And helped me find products best suited to my needs while I’m here! Can’t wait to come back! – Noelle Davis
I thought the customer service was great at first. But I ordered a specific vape. A worker came behind my budtender asking “if they’re tucking vapes” then asked about the specific one I’m missing. So I don’t know if they purposely switched mines out for their personal purchases or it was an honest mistake. Either way I’m not a local so it sucks I didn’t check before leaving… make sure you get what you paid for. – Emmanuel Vasquez-Haro
Had a great experience at Cookies Baltimore Cannabis Dispensary. The staff was knowledgeable, professional, and really took the time to help me find exactly what I was looking for. The vibe inside is clean, organized, and welcoming definitely feels like a premium spot. Selection was solid across the board, and everything was top quality. Service was quick, no long wait, and the team made the whole process smooth from start to finish. If you’re in Baltimore and looking for a reliable dispensary with great customer service and product, this is definitely a go-to. – Hayshun Ron
Worth noting that prior to this exact moment, I have never been motivated enough to leave a negative review. Also would like to shout out the dude working behind the front desk – thanks for easing the acute frustration that results from waiting in line for 35 minutes. That's the only remotely positive spinzone I can come up with. All I wanted to do was to swap out a defective product (have been coming here for the better part of a year and this was my first complaint, so figured it would be no problem). When I made the request, Sydney the budtender looked at me like it was my first day on earth, saying that they were unable to help me, citing their "return policy" and providing very little additional information. Real kicker was that I watched the tweaked out customer directly in front of me have no problem initiating a return for the exact same problem. Pretty terrible all around experience. – Benjamin Mills
