This location has been my neighborhood dispensary for several years, and I’ve usually had great experiences. The deals are consistently good, and most of the staff have always been friendly and professional.
However, since a particular employee was hired, my visits (especially drive‑thru pickups) have become increasingly uncomfortable. He regularly asks about my zodiac sign or personal life in ways that feel intrusive rather than friendly. Because this happens every time he assists me, I’ve started to dread placing pickup orders or using the drive‑thru at all. I also never receive a survey after interactions with him, unlike with other employees, so this review is the only way I can share this feedback.
Today’s visit was especially disappointing. When I arrived to pick up an online order, the same employee and another male employee with a similar hairstyle spent the interaction pretending to be the same person (switching places behind the door, laughing, and rushing me through the process). It doubled the time it should have taken, left me sitting in the snow with my window down longer than necessary, and came across as mocking rather than playful. These two individuals look nothing alike, so the joke felt unnecessary and unprofessional.
It’s frustrating that every time I place an online order, this employee seems to treat it as an opportunity to behave this way, despite my remaining polite and professional.
Curaleaf, I hope you consider retraining staff on professionalism and appropriate customer rapport. This location has been great for years, and I’d love to feel comfortable returning to the level of service I used to experience. – newsundaymorning
Came in about a week ago. Was recommended this place by a friend. It was a bit busy. I went to check in as a new medical patient with the store associate with thin dreads. As I was waiting my turn, He was checking in someone else. He was extremely disrespectful and rude to this person. When asked simple questions he was extremely stand-offish and sucked his teeth while rolling his eyes visibly. It got to the point another associate had to apologize on his behalf after witnessing the incident.
I ended up not purchasing, I left right there as I did not want to deal with such an angry person as a new customer. Today, The friend who recommended me just told me not to come again as the guy who previously had that incident with someone, was working there and was extremely disrespectful in the drive thru and passive aggressive the whole time. Even messing up the order and not caring. – Kayla Thomas
I’ve been very pleased with this dispensary and the edibles have seriously been a lifesaver for me. Leila Is absolutely amazing and goes above and beyond every single time I’m there. She is incredibly friendly and knowledgeable and we always make sure to go back specifically to this location because she is there. Thank you so much! – Lena Etzkin
Leila is the main reason Curaleaf Gaithersburg is my go-to spot. Every time I come in, she’s genuinely friendly, patient, and never makes the process feel rushed, even when the store is busy. Her product knowledge is on point – she listens to what I’m looking for (effects, budget, and preferences) and then walks me through options without any pressure, just honest recommendations. She’s also great at explaining new products and deals in a way that’s easy to understand, which really helps with all the different brands and strains they carry. You can tell she actually cares that you leave with the right product, not just the most expensive one. The overall team at this location is solid, but Leila consistently stands out for her professionalism, attitude, and customer service. If you’re stopping by Curaleaf Gaithersburg, ask for Leila – you’ll have a much better experience. – Shaquille Atkinson
I had an excellent experience at Curaleaf, thanks to Leila. From the moment I walked in, she was welcoming, knowledgeable, and genuinely interested in helping me find the right products for my needs.
Her understanding of the different strains, effects, and product types was impressive–she took the time to explain everything clearly and made thoughtful recommendations based on what I was looking for. You can tell she really cares about both the customer experience and the quality of the products.
What stood out the most was her professionalism and kindness. She made the entire process easy and enjoyable, creating a comfortable and trustworthy atmosphere
Employees like Leila are the reason I'll keep coming back to Curaleaf. It's rare to find someone who combines deep knowledge with such great customer service–truly a top notch employee and experience. – Russell Nelson
