Firebrand Cannabis

I actually like this place and they do have some good deals / cheap moments, but I really don’t like how the pickup pricing is handled. If I place an order online and the receipt already shows my subtotal, taxes, discounts, and final total, that should be the amount I pay when I come pick it up. There shouldn’t be extra taxes or charges added once I get to the register. That feels misleading and honestly makes it seem like customers are being played. Please make the online total match what people are actually expected to pay in store. – Chantelle Odom

Had an obtuse cashier. Manager came out and displayed great customer service skills. Prices are higher than average. Now down to 1 star. Placed an order, called to confirm it, got hung up on. Called back 6 times to confirm order because it was listed as two different weights. No answer. Twice I've been here and twice they've tried to bait and switch me. – J R

I am writing to formally express my concern about an experience I had at Firebrand Dispensary during a recent walk-in purchase. I inquired about the Doja brand and ordered Helium, Red Taffi, and Bizcotti. While in the store, I noticed the pricing and asked about your return policy. I was told that returns would not be accepted. After leaving the store, I realized I had been given the wrong item — Papayamosa instead of the Bizcotti I requested. I immediately returned to the store to the store from my vehicle. When I spoke with the manager at the door, I felt I was addressed in a condescending and dismissive manner. I was asked whether I had read the sign at the register, implying the error was my responsibility. The manager also implied thatvi should have checked my bag. I explained that the budtender had specifically asked if I wanted Papayamosa, and I clearly responded no, as my brother had already tried that strain. Despite this, the manager stated he did not know whose fault it was because there had been “back and forth” with the budtender. My primary concern is not simply the product error, but the tone and manner in which I was spoken to. As a manager, I expected a more empathetic and solution-oriented approach. Instead of de-escalating the situation or providing clear guidance on how to resolve it, I felt challenged rather than assisted. Mistakes can happen, and I understand that. However, respectful communication and professionalism should always be a priority, especially in a customer service setting. I sent an email to the correct contact after I was provided the wrong email by their employee and have yet to receive a response. Take your business somewhere that actually values you. – Phazon Martin

Excellent shop! My friend visited and found the prices to be decent! – George Chalhoub

Pretty much the best dispensary in Boston in my opinion and I have been to MANY. The staff is amazing, they have a ton of good products for all budgets. The location is really convenient too. I just wish they were able to be open a little bit later! But all in all, a great experience all around. – Bridget Perkins