Hello so I came to do a review today not for only bad service. I’ve always gotten good service through happy Valley but something that just really had disappointed me now is just that I have bought in cold care rosin one over the most expensive valued concentrates over thousands of thousands of dollars I will post photos of my medical stuff and now I purchased something for $50 they give me a $30 cold care turn around and tell me they can’t give me my $50 for the cold cure that I ordered that they can only give me $25 from the rest of the remainder of what they gave me that I did not order from now on I will not be going to a happy Valley Sadly, this would be the last time. I will just spend the last $25 of credit and will be the last time at that store. Honestly hurts because I liked that store the most so long story and the backend if you order something and you don’t get what you ordered, you will not get your money back It’s not even about the money back just give me what I ordered😂 I’m sorry I don’t mean to sound harsh but if u order something and they get it wrong make it right and in this case they did not I evin ased if they could ask if I can get what I’ve ordered and no they said no and the matter of fact, what got me even more upset is that you’re purchasing drugs so when you go and tell them you want a certain drug with a certain level of THC and they give you a different drug with a different effect with a different TC that becomes a problem now I hope they understand where I come from. I am never coming back. And still had to pay for it 5 hours 170$ later I finally got what I wanted and sorry I just wanted to add one more thing that the receipt gets processed in the back twice before the package hits the customer’s hand and I still got it the wrong package – Cody DiGaetano
I’m pretty disappointed that the dispensary advertises 1.2g infused pre-rolls priced around $15–$20, depending on the dispensary, but when I weighed them at home on a scale, they consistently came out to 1 gram. That missing 0.2g might not seem like a lot, but it adds up quickly when you purchase multiple pre-rolls as I do. When customers are paying for a specific weight, the product should match what’s being advertised! At this point, it feels like false advertising, and I hope the dispensary takes this seriously and looks into their packaging and quality control. Customers deserve to get exactly what they paid for. Also, not a big fan of the wide tips. – Ganja Valora
Tonight I had my final visit to HV. I’ve been a loyal customer for years and have always appreciated the deals and convenience the dispensary offers. My final straw was tonight because I noticed their point system wasn’t working online, So I called ahead about my points and the customer service rep assured me I had 400 points to use ($25) off and explained they were transitioning to a different back end system and that’s why I wasn’t able to see them online. But stated I was able to use them in person. With that information I headed to the dispensary. When I arrived there I had a closing manager take me as a customer. My order was a simple 8th and a pack of HV gummies and I wanted to use my points. What I thought would be an easy transaction instead turned into a weird uncomfortable situation. When I asked the manager about my points the manager couldn’t find them and instead reverted back to what the customer service said on the phone that they were transitioning systems and that I might have a duplicate account. I explained I understood that they were transitioning systems but the customer service rep assured me I had 400 points to use ($25 off) so that’s the information I was working with. The manager had no solution for me and instead of trying to find a solution for a loyal customer the manager instead went on a tangent about how the items I wanted to buy couldn’t even be used with rewards. I tried to explain that I’ve been trying to use my points but it can be difficult to use them when Happy Valley has a lot of items on sale when I usually shop there which is on my days off (weekends). Lastly, The manager was like I’ll look into your account about your points and snaps a photo of my customer profile. Which I found weird and uncomfortable to take a photo of my personal account information. That didn’t really give me any faith that my points would be sorted out. I understand I arrived later in the night when they were about to close but the service I received tonight was subpar and not what I’ve experienced from Happy Valley in the past. I don’t know what customer service the manager was trying to provide me but the service came off as condescending and abrasive. I didn’t appreciate the way the manager was talking to me and I also didn’t appreciate them not doing a single thing to make my experience better. For that reason I will not be returning and HV can keep the 400 points. Plenty of other dispensaries in the area. A lot of other dispensaries make it easy to use your points. Happy Valley was once my happy place. Tonight I couldn’t wait to leave. – Rene Maldonado
Made my first visit ther today. Was greeted by security at the front entrance. Very nice and pleasant. Once I made it inside, I was greeted by two employees. Both were extremely pleasant and knowledgeable. Asked both a few questions, and you can tell they enjoy what they do. Definitely will be back again! – Karl J
Brandon was absolutely wonderful to interact with. They were very knowledgeable on the products, and what would suit my specific needs,and was able to reccomend some amazing products. They were very friendly and personable. I will absolutely be back due to the amazing service! – Juniper “Neon” Hallows
