It’s unfortunate when the biggest issue in a business isn’t the product — it’s the leadership. Strong management sets the tone, and in this case, the tone speaks for itself. I am extremely disappointed by my recent experience at JOVA dispensary, especially as a long-time, loyal customer. Being informed that I was BANNED during Black History Month made the situation feel even more disheartening and poorly handled, it felt high-key discriminatory. The receptionist left the desk for over ten minutes while I stood there, not knowing what was going on and other customers were allowed to proceed ahead of me. But being a Black Card member who visits weekly — sometimes twice a week. I am always respectful to everyone , and I TIP! Over the years, I intentionally bypassed numerous dispensaries because the customer service here used to be outstanding. While there are still some great employees, the overall experience has unfortunately declined. In this most recent situation, an employee “Jenna” made a claim that as I was walking out the door and I called her a name??? Absolutely not true – the employee that day , her tone, lack of engagement, and visible impatience reflected a lack of professionalism. Customer service is not just about completing transactions — it is about respect, communication, and consistency, which was subtracted from the experience that day. During this most recent visit, I felt dismissed by management Shawn and Weldon. I was confused by the enforcement of this alleged ban. I visited the store the week prior without issue. If I was truly banned, why was I allowed to return? Why did security not intervene at that time? The inconsistency raises serious concerns about how this matter was handled. Were there any witnesses when i allegedly cussed and fussed while exiting? Is there camera footage available to review? Why did I not receive a documented phone call? Why was no formal email communication sent? Additionally, I was told that management called me multiple times and left voicemails. I have no record of missed calls or voicemails regarding this matter. That discrepancy only adds to my concern about transparency. When management lacks consistency and accountability, it trickles down into the overall customer experience. Unfortunately, that seems to be what’s happening here. At this point, this experience feels like a clear sign that it’s time to explore other dispensaries or just save my money, period! Loyalty should be valued, not questioned without due process. I genuinely supported this business for years, but situations like this make it difficult to continue doing so with confidence. – B. Mason
As a Latino, I truly feel welcomed and understood at Jova Wellness Center. It’s more than just a place — it feels like a beautiful community. The staff is kind, supportive, and genuinely caring. The vibe is super cool, positive, and uplifting. I’m grateful to have found a space where I feel comfortable and valued.🌱🌞💪 – Romy
Above and beyond service. From entrance to exit. This was my first time at this location and it was confusing at first. However, this young lady took her time walked me through the process, answered every question I could think of, even repeated herself multiple times because I was understanding the price at first. Customer service is very important to me and from the moment I walked in I was literally greeted by every staff member. Every worker was attentive to their customer, fast service, and welcoming smiles. I didn’t see one staff member with an angry face, being rude, talking on their personal phone or nothing. Atmosphere was great. We need more people like Nyla in the world. I’ve been smoking for a yearrssssssss and Nyla taught me a lot in 10 mins about how I should shop for my gas and that was just the icing on the cake for me, I love to learn. The building was SUPER clean, organized, colorful, art and wall designs were incredible products were properly labeled and priced, also the discounts they offer are great. My only critic would be whoever is checking guests in at the desk he/she should make sure guests know the prices and JOVA’s payment policy. I had to run back to the car 3 times because I wasn’t informed prior to paying of what to expect. However I’m well informed thanks to Nyla. I really wish I could give the overall location 1000 stars lol. I don’t even leave reviews good or bad. However, this experience was nothing but amazing and I couldn’t keep it to myself. Please keep up the great work. The security 👍🏿 Sign Up Desk Receptionist 👍🏿 Nyla👍🏿 – Raye Marie
Birthday discount available up to 7 days after your birthday. Staff are nice, friendly and helpful with questions. They have a secure check-in process, and on-site security. Parking is sufficient. Area is not congested, products are good. Short drive from DC. – Kara Lee
Shoutout to Haley for delivering truly above-and-beyond service this 4/20! 🌿 From the moment I walked in, she was knowledgeable, patient, and fully dialed in on making sure I had exactly what I needed for a great day. She took the time to explain options, made thoughtful recommendations, and created an experience that felt personalized—not rushed, even on a busy holiday. Because of Haley, my 4/20 was smooth, stress-free, and honestly elevated. If you get the chance to work with her, you’re in great hands. Appreciate you, Haley! – Harik Cofer
