nuEra Chicago Dispensary

Clean, easy and responsive staff at check in and what great vibes the staff is an absolute blast! Would definitely come back again especially because the deals are 10/10! The employee T was exceptionally helpful. The music choices are 10/10 as well – Desiree Langdon

I met Diego at a NuEra-sponsored event, and he was awesome! He was funny, professional and he really knew his stuff. He answered everyone’s questions, shared a lot of great information, and made the whole experience fun and engaging. You can tell he genuinely enjoys what he does, and he represented NuEra really well. Thanks, Diego, for making it such a great experience! – Jacalin Oser

I’d like to leave a review for my Jay. He was extremely helpful and very knowledgeable throughout the entire process. Even when I changed my order at the last minute, he handled it with no hesitation, no attitude, and nothing but professionalism. I truly appreciated his patience and great service. – Am A

Customer Review: Poor Experience with Cashier 88192 at NuEra I had another disappointing encounter with Cashier #88192 at the NuEra location on June 26, 2026, around 12:29 PM. This was my second negative experience with him. During my first visit on June 12, I was called to the counter and immediately provided my ID, as I understand is required for purchases. The cashier asked me why I was showing him my ID. When I explained that ID verification is standard before any purchase, he didn’t respond and instead repeatedly asked if I had pre-ordered. I told him no, but reiterated that I knew ID was required. He then asked what I was looking for. I explained that I usually have my regular order pulled up by my phone number. He claimed they don’t do that—yet immediately asked for my phone number anyway and successfully pulled up my typical order. On June 26th, the interaction was similarly rude from the start. He asked me to step up to the line and again questioned whether I had pre-ordered. When I replied that I had not and was there to place an order, the tone remained dismissive and unhelpful. I’ve shopped at NuEra multiple times and expect basic professionalism and courtesy, especially given the nature of the business. Consistent rudeness from the same employee makes the experience unpleasant and makes me reconsider returning. NuEra should address this to ensure better customer service. I hope management reviews this feedback and provides additional training for a more positive and professional environment. – Ingrid Thomas

The Artist was extremely helpful during my first purchase at New Era. I really appreciate him getting me set up in the system with a medical profile (first visit) making certain that I didn't miss out on any fist time deals AS a medical customer. We had a fantastic chat as he was SO knowledgeable about cannabis strains and uses and what can continue to aid with me seizure disorder as a tincture user. – Donica Lynn