I would give it a 5 if their customer service was better. The products are great. But the security officer his name is Frankie. He ruins your shopping experience the moment that he ask you for your ID. Maybe he has no customer service experience, treats you like a cop not a security guard, is very condescending and will not hesitate to treat you like shit if he has to. The security guard ruins of the charts. Sometimes depending on the girl you get, you might get shitty service and they might try to sell You products that are not good so be educated. But mostly watch out for the security guard. He doesn’t know how to treat people like decent human beings and talk to them with the right tone & manner. Lowkey I always felt a weird vibe from this officer, but I never said anything because it wasn’t worth it for me until my recent experience, it confirmed my assumptions. I tried with him, but he was just not trying to be polite when I’ve been a loyal customer. It’s the way you talk to people. Just respect people. & one more thing. Frankie needs to get a dictionary and read the definition of humble. Ask for things politely no need for the hostility. I’m just trying to get my weed. – Ms Saenz
Worst dispensary I have been to across many states. It came HIGHLY recommended by a friend in Yuma. My bad, I didnt realize it was in Cali. Anyway, It was at least a half hour in line and there weren't even many people there, but I passed the time talking to peeps. Finally getting a tender, I was very specific in what I wanted. She had no idea how to help me, nor what was in the store. She kept telling me what was 35 percent off..I told her it was my first time in, and she confired I get the 40 percent. Everything she recommended was off her cheat sheet. My main thing was tubular (handrolled) prerolls NOT cones, I had seen them at their store online, and i was asking for those in bulk. She had no clue and the best she could give me was cones. (which upon opening them, they werent even half full! half prerolls?) I wanted to buy so much more, but i had a sinking feeling that this was not my place. the total came up and i was shocked. In comparison to other places, I felt like I had left with very little. When I got outside to look at why it was so much, when it sounded like i shouldve gotten a decent discount, but felt like id paid full price and then some….I had felt robbed. In closeing, I felt like Id paid $120ish, for less than $80 worth of product. The prerolls are garbage, flower ok, and cart – at another place had bought three for the price of one here. Service was the worst ever, and I am comparing to the newest people I have dealt with in the past. I had felt like going back in with the inspected items, and demanding a refund. However, I decided to take the hit to the savings and get out of there asap. You couldnt pay me to go back. – Three Toes
The staff is always friendly and can help you pick out great items for whatever it is you require. Please just do some research about what you feel and want since the lines can get long. Some of the best customer service ever. – Enrique Franco
Nice store with lots of products at reasonable prices. Definitely will be going back! This cherry rita was great at only $70 – Toryus Thompson
Off the Charts in Winterhaven is hands down one of the best dispensaries around. The staff is extremely knowledgeable, friendly, and always willing to take the time to explain products and make great recommendations. The atmosphere is clean, welcoming, and well organized, which makes the experience easy and enjoyable every visit. They have the best deals around with great pricing and daily specials, along with a top-tier selection of high-quality products. Whether you are a first-time customer or a regular, you truly feel taken care of. Off the Charts consistently delivers excellent service, quality products, and unbeatable deals. Highly recommend stopping by if you are in the area. – jasmine martinez
