I had a great customer service experience thanks to Daniel, the assistant manager, who helped me resolve an issue I experienced with one of their vendor’s vape cartridges. He was professional, patient, and genuinely understanding of the situation from start to finish. Daniel took the time to listen, made sure the problem was addressed properly, and handled everything with a positive and respectful attitude. This level of customer care is exactly why I love this dispensary. It’s the only place I’ve brought my business for the past year, and experiences like this continue to reinforce that decision. The staff is always helpful, knowledgeable, and committed to making things right when needed. I’ve recommended this dispensary to others before, and I will absolutely continue to do so. Thank you, Daniel, for turning a frustrating situation into a positive experience. – Jonathan Tauson
i’m not a big fan of this dispo anymore especially compared to other ones in the valley. the service used to be friendly and welcoming and now it’s more transactional and monotone. I had an issue with two of my dime 2g disposables leaking and they only replaced one of them even though they were both faulty? because “one had been smoked more they’re only gonna replace one” but i paid for both so make it make sense, if you sell a faulty product you should own up to it. i’d rather spend my time and money and story cannabis – anna hernandez
Despite what some other petty customers may say, Ponderosa has been my go-to place for the last 5yrs whenever possible. The service team is almost always expedient & professional. My only recent complaint is learning that the 3g concentrate jars are being phased out for slightly smaller 2.5g sizes, in order to accommodate for recreational customers. As a medical patient I wish there were more benefits than lower taxes & a higher edible milligram limit. Personally it would be greatly appreciated if there was a 5 or 7g option available as well to benefit medical patients, but I'm not the one making the decisions. If it wasn't for that issue, my rating would easily be a 5 star. – Matthew Love
The staff is nice and very friendly, We were tended by Rocky and she was so sweet and helpful. Her tattoos were amazing too ! We were hooked up with a really good deal and would def recommend. – Ria Martinez
I have been going to pondy for over five years and as of my last five or more visits it’s have been very confrontational, unfortunately with Raymond R. I can never get any feedback about the medication that I am purchasing (Even today I asked for someone who could give me recommendations he said verbatim. This is brand new. No one‘s had this in which I know that wasn’t true because the same items that I had in the cart today I actually had them in the cart two days ago I just did not make it to pick them up and I also know they get samples of new product coming in but OK. )and anytime I have a question he responds very quickly and short but never answering the question it seems as if everything is a debate. It makes me feel like I’m going there, asking him for his personal items for free and he gives me this attitude every time. I literally dread going there and him picking up my ID. I don’t like to spend my money where people are being short with me for inquiring about a product that I’m paying my money on. I can’t even ask Raymond R If the product is soft or crunchy or ask about The harvest date because it seems like that’s asking him to go over and beyond his job description Unfortunately, it’s very unsettling and gives me an uneasy feeling about going there now. Someone that does not or cannot display a cordial attitude should not be on the front face of the company! – Tellz Polokid
