Placed a delivery order that took five to six hours to arrive. Half the order was missing, but I was charged for the full amount. When I called, I was assured the other half would be brought the next day. After the time they said they would drop it off passed with no sign of them, I called again and was essentially accused of theft because the full order had supposedly gone into the driver’s car. Eventually, they agreed to send the rest, but instead I received a very low-quality product worth only half of what I was charged. I called again and was met with a unhelpful, and accusatory response. They claimed the employee should have mentioned I would receive a lesser-value item as compensation (which is not what compensation means), making it clear they intended to keep the difference regardless. It took significant begging and pleading just to get this business to give me the products I had already paid for. The driver was kind and threw in a free pre-roll, but I never received an apology or an offer of compensation from the manager. It was like pulling teeth just to get what I had paid for. P.S. This is only a summarized version for the sake of brevity (unless the business accuses me of wrongdoing again, I don’t see a reason to upload photos, screenshots, timestamps, and full details). Also, they are selling product harvested in August 2023—kief-covered flower at about $45 an ounce. It is now 2026 at the time of purchase. I will say it's a shame because the delivery driver seemed really friendly and super nice. But this whole experience has put me off ordering delivery in general. – L
Flower is nasty. Store is empty. Budtenders suck. All the good ones are gone and replaced with ones who dont know anything and arent friendly. Just in a hurry to get us out the door. Wheres E , Jamie, mickey? The ones who actually know their shit.. How did yall manage to lose all these great people? Get a better staff whos knowledgeable and nice PLEASE or I won't be back. Quit trying to save money on these budtenders who are worthless and spend a little more for knowledgeable staff. At this point in the game theres no reason to hire inexperienced staff who have no desire to do anything more than get a quick tip rather than discuss products they know nothing about. This place has gone downhill bad – Betty Page
I go here quite often and everyone is always helpful. My budtender Lauren today had me in and out of the door in less than 5 minutes. She was very efficient and had a great mood, despite being busy! – James Natale
I normally love coming here , how ever this Friday was not great , I had a few issues , the person who took me was very rude didn’t smile once and when asked to help another employee ( I’m assuming she was the manger since they needed her pin ) she rolled her eyes and huffed . I’ve never had this issue so I was very surprised. When the transaction was over there was no goodbye she got on her phone immediately. – tierra wells
When I went in to the flint location the other day I had the general manager Eric physically throw a disposable cartridge at the back of my head hitting me as I was walking out the doors, to have the boss contact me and tell me that I can get free stuff in which I stated that I still wanted to press charges on Eric and I have it on voice recording… Then to end up with a headache and feel nauseous address eventful day so I posted on Facebook to inform everyone to be aware of this gentleman, now I have a ton of employees from this establishment getting on there and personally messaging me saying that I am doing things that I am not when I have just spoke the truth. – Cheyenne Alexander
