Made a online order that I went in to pick up to find that all my concentrates were missing so I had to replace them with more expensive meds. I also purchased flower, after getting home I open the flower to find that it was ancient over one year old completely depleted of terps/taste/flavor & crisp dry hay than I feel I wasted my money on meds that I rely on. And can't afford to waste money on. The flower isn't even smokeable it's so nasty and old. I feel burnt. Update: The Flower Shop actually replaced it with they're house brand of my choice which is completely 100% fresher and I appreciate the great customer service after a very bad buy. – Francisco Martinez
The Flower Shop created an amazing Orchid lei for my daughter’s graduation from ASU!! Highly recommend! – Elizabeth White
This place is the best in Phx, been coming here for 9months consistently. They always have a deal for whatever you are looking for. Have the same brands and potency I was used to getting in Oregon, but cheaper! I recently purchased a vape that had some processing issues and they honored their return policy and got me taken care of efficiently. Everyone who works there is very helpful and kind. – Ivy Henson
I put in a 4/20 order pretty late in the day for a pickup order that was insanely large and complicated (sorry guys) since I was stocking up during the sale. They were slammed even 20 minutes from close. I ended up being the last customer there due to my orders specificity. They still made sure I got my order filled and was on my way, even after close. I noticed an error when I got home, and went in the next day- and I cannot say enough good things about the customer service during that experience. They made sure my order was fully corrected, and they did it without making me feel like a bother. The floor manager (he wears a black baseball hat) was an absolute peach while dealing with the difficulties. I have been going to this location for years and have always had a good experience, but MAN did they absolutely nail the handling of the situation. If you want to be treated as a respected customer and not just another person for them to “deal with,” go here. – Kate
Had a very strange encounter last night @ flower shop. Went in to “return” a dud cart. Sometimes the tech is jacked with the coil or the oil thined out. Its rare, but it happens. I swooped a Grow Science 2g @ 8am. Tellin the full honest story, I should most definitely have returned it within 3 hours (my rule). Wife worked late, got 2 toddlers, life happened. I end up coming during friday night rush! Where it got interesting…. Now the manager took me outside to test the dud cart. He says “looks fine to me.” Asks me to hit it again,” & I do… Again, i respond “i get you see smoke but i get this vape every single week, somethings wrong with the oil.” Instead of making it a back and fourth ordeal he listened to the customer got me what i wanted and sent me on my way. Flower shop is a grest establishment, they get a lot of interesting folk roaming around so i understand the measures taken, but cmon cmon just look @ my receipts next time 😂. – Rob Murray
