I hope this is received more so as feedback vs a complaint. I will continue shopping at TGS outside of learning about fewer issues or better policies at another dispensary. The 7 day policy for defective all in one vapes doesn't seem to cover the issues. I've included a picture of my current collection of vape pens purchased at TGS that are defective. You can see the amount of oil in each. The Bonanza 4g has about a g left. I tested each one when I left the store. They died after the 7 day policy window. The biggest issue is they seem to be gummed up or stop pulling. That's particularly tricky with the Bonanza 4g units. I used to purchased the .3 g Bonaza disposable pens, but they are no longer offered. I went to the Evo Lab Colors device and after a week the light blinks but it doesn't pull. After 2 of those, I tried Seed & Strain. I bought 2 as a deal and the first one stopped working the same day. I purchased 12/31 and tried to return it today with my receipt. That's when I learned about the 7 day window. And, I was at 9 and nothing could be done. I prefer all in one pens when I'm not at home and use a battery and cartridge at home. My only issues have been with the all in one vapes. Again, I like the stores and the people. It's just a little frustrating dealing with their all in one vapes. – Kevin Purvis
Amber was amazing!! She had so much product knowledge. It’s always nice to see someone care about their job and provide stellar customer service. I will definitely be recommending her to my friends!!😎 – Paul Perry
Just when I thought this place was getting better. I called looking for flowers that were on discount. The lady who answered the phone, 'there's plenty on discount just look at the website' The website never has what I find at the stores nor could I find what she was talking about. She didn't even say "Let me look to see what I have here." She DID say that this mysterious list was for the whole company, and not her specific store, and when I asked for the one in the specific store, this one, she just said "I don't know and repeated herself, then told me that I was breaking up. I called back a few minutes later after checking the website ,because she swore she couldn't hear me and yet she could hear me will enough to answer every single question, until she didn't want to anymore. It took less than 30 seconds, on the first call for that part to occur. She heard me fine. This time her name was Amber. I have such a great time at all the other Green Solutions. Wipe out the entire management staff at that one, as far as I see it. They are awful at service and the employees with the allowed attitudes, literally always show how management accepts this TERRIBLE service. The lie about not being able to hear me and yet being able to answer every single one of my questions with at least something to, go do, instead of just taking 3 minutes to look around to see what's on sale even if you don't know, is the last straw. I will not show up there anymore. Rocky Mountain High, here I come. – Lee Wallace
Had the pleasure of meeting newest manager Matthew, what a great attitude and genuinely wants to learn about his customers needs and will help in whatever capacity he can. Thank you for the great discount to replace the vape cartridge that was broken and leaked out most of the product 2 days after purchase. This is my favorite store in Denver, and I will miss Laverne who finally took some time out for herself deservedly ❤️. – Connie Crane
Ezra was so wonderful, and very knowledgeable! He made us smile and took his time to give us our best options. I went to this location because another one was not great. Ezra redeemed my faith and I will be back. – Lisa Risoli
