Trulieve Phoenix Dispensary Tatum

This was my first time here, and after being recommended multiple times in the last 24 hours by a family member, I decided to check it out—and I’m not disappointed at all. I went in expecting to feel rushed to pick something and leave, but that wasn’t the case. Everyone was super welcoming and helpful. I was able to take my time, ask questions, and look at different products comfortably. The customer service here is spot on! It is a cash-only spot, but no worries—they have an ATM, and if it’s not busy, you don’t feel pressured or rushed to pull money out. I’ll definitely be adding this place to my favorites. Thanks so much ! – Aurrianna Ramirez

I used to come here when I lived downtown and always had a great experience. One time I bought a product that didn’t work for me, and they kindly let me exchange it for something that suited me better. Everyone there has always been so nice, helpful, and professional. The customer service is truly excellent. – Olivia

Went in mid day, was slow, 2 people working the counter, "manager" working the front. I purchased 2 items, got home and only 1 was in the bag. Had to call about 20 times until someone "the manager" picked up. I told them what happened, (not sure if they are male or female, short dark hair), got no apology, only, "we'll look at the camera and get back to you if we see something". I said, I don't need you to check any cameras, I have a receipt for 2 products and 1 in the bag, pretty clear to me…but do as you will and have a manger call me, I'm not very pleased, they said, "I am the manager, I'll look into it". Click. About 30 minutes later, they call, tell me "we checked the camera footage and it looks like we did not give you one of your items, you can come pick it up if you want it". Again, no apology, nothing offered. And yes, I want my $40 product I paid for. I drive the 12 miles back down, manager up front hastily gives me my product, again, no apology. I ask, so this is it, this is okay by you? I waste 2 hours of my saturday driving back and forth, waste gas, time, I tipped your employee and this is your customer service and quality control? Manager only then offers me a cheap pre-roll, something I'd never buy or use. I say, first of all, rather than insinuating I'm lying when I call and tell you, you didn't give me my product by telling me you'll "check the video and get back to me", an appology instead would have been appropriate, something like I'm sorry if we missed it, let me check into it, not, I'll check the video and get back to you if…and no, your cheap pre-roll doesn't make up for it. This store's service standards and product quality aren't worth driving to anymore, there are better options with less attitude available, we are customers and deserve more respect and appreciation than what's offered here. Your salesperson obviously knew I didn't get my product but no call? No notifying the person up front? Crappy attitude to boot? No thanks. – Summertyme

Went over there to go talk to Ted and get some baklava flower but the only thing was he wasn't there. It was nice to get some swag and the 2gs but really wanted to talk to Ted. An throw him some ideas that I told his crew about. – TJ Aguirre

I love trulieve but not this location. Always out of grow sciences 2g, always out of the grow sciences hash holes, and there’s only 1 person ever working the back. It’s going to be faster for me to drive over to Hayden and get it there than waiting here. I asked if it would be faster if I placed a pick up order and just waited in the lobby. The rep told me it would be faster to wait in line. Again, there’s only 1 person helping customers and there’s 6 people ahead of me. – Alexander Clark