The service here is top-tier—friendly, welcoming, and genuinely attentive from the moment you walk in. The whole shop has a super chill, comfortable vibe that makes you want to stay and browse. As a first-time customer, I got to spin the prize wheel, which was a fun surprise and it made the experience stand out even more. They also have a cute furry friend inside that adds to the atmosphere and makes the place feel even more inviting. Overall, the customer service really shines here. I’ll definitely be coming back regularly and highly recommend checking them out. – Scott Nagel
I walked into Wicked Reserve Dispensary about six months ago, and now it's one of my favorite places to stop. It's not just the great selection and quality products, it's the people. Everyone is welcoming, friendly, and incredibly knowledgeable, taking the time to answer questions and help you find exactly what you're looking for. They also keep things fun by regularly hosting vendors and special events, so there's always something new happening when you stop in. If you're looking for a dispensary with great products, outstanding customer service, and a relaxed, welcoming atmosphere, I highly recommend Wicked Reserve Dispensary. – Mj J
If your favorite cousin opened a dispensary and somehow made it the chillest spot in Rochester… it would be Wicked Reserve 🌱🎶💨 Every single time I come in the whole crew is ridiculously friendly and welcoming. It never feels like just “shopping” — it feels like pulling up to hang with people who genuinely know you and wanna make sure you leave happy. The vibes are always immaculate, the music is good, the energy is relaxed, and they always take care of me. Their online ordering system makes everything super easy, and the rewards points are dangerous in the best way because suddenly you’ve got discounted goodies waiting for you 😂🌱 Hands-down my favorite dispensary in Rochester. If you need a spot with great products, amazing people, and a genuinely family-type atmosphere, this is THE one. – Miles Roberson
Great place, friendly staff who were happy to answer questions. Very clean, felt like an upscale cigar bar in the best ways. Very happy with my purchases, and I'm looking forward to a return visit. – Josh
I visited them for the first time on 3/20. The workers were very kind and welcoming. I was shown how to use their tablets to search for products and how to filter through those products. And because it was my first time the order was placed under my name allowing me to get a discount. The whole experience made me happy and I will definitely go back. I also got to meet their dog Frankie ☺️ – Piaget Barco
