Overall, I've had good people helping me. It's not my usual dispensary but I've been there 3-4 times. My first time. i had an issue with my preorder, but they fixed it once I got there. At my last visit, Tyler helped me and they were great. However, one of the products didn't work well. So far, Ive been provided the proper email to submit a claim.. I'll keep you posted. – Rosy_ OjosClaross
(STEALING PRODUCT) I have been a regular customer at Zen Leaf West Loop at 222 South Halsted for about a year and typically visit three to four times per week. Before that I frequently went to the Southwestern location and never experienced issues beyond slow service. A couple months ago I purchased a 3.5g container that had a broken outer seal and the inner plastic seal was missing. When I weighed it at home it was short. I reported it and received a replacement eighth, which I appreciated, but it did not seem like the issue was seriously investigated. Unfortunately the exact same thing happened again today. I purchased a 3.5g container of Find Everyday Cannabis flower, Singapore Sling strain. When I got home the seal was already broken and the product weighed short again. I called the store and spoke with a lead about the issue. Instead of listening to the concern, the conversation felt dismissive and unhelpful. The responses focused on questioning what I observed rather than trying to understand or resolve the situation. For a long time customer raising a legitimate product concern, the interaction was surprisingly cold and unproductive. Once customers leave the store they are not allowed to return with the product, which makes situations like this extremely difficult to resolve. After spending thousands of dollars with this company over time, having this happen twice along with the way it was handled is very disappointing. I hope management reviews both their product handling procedures AND how serious customer concerns are addressed at this location. You've lost one of your most loyal and long term customers. – Deven Kampel
Very helpful budtenders and employees were excellent and very kind. Quality prices and quality products, my first dispensary experience in the Midwest was very pleasant. Soon the whole nation will have the quality and prices similar to West coast states.🌿🌿🌿 – Tyler H
Zen Leaf in the West Loop is always a great experience. Compared to other dispensaries in the city, this one is especially efficient and never feels overly crowded. I’m usually in and out quickly, which I really appreciate. The staff is friendly and helpful, and they make the whole process easy. Their app and online ordering are super simple to use, and the online discounts are a huge plus. The free parking across the street is also amazing and makes pickup even more convenient. Definitely one of the easiest and most convenient dispensary experiences in Chicago. – Jonathan Sullivan
Staff greets me everytime with a smile and all of them are super amazing, friendly and knowledgeable. Usually I deal with Kelly and let me tell you she is a dream bud tender.. Seriously I just like going in not just to get my supplies but to see happy people.. By far the best dispensery in downtown chicago.. Your truly Rory.. 😚😊😚🏅❤ – Johnny Kiddo
